Lead Program Manager

The Role

Modern Health is looking for a Lead Program Manager to own and drive the company’s most strategic health partnerships and cross-functional programs and have outsized accountability for the complex work required to make them succeed.

In this highly visible role you’ll be the end-to-end owner of critical programs that span Product & Tech Clinical Operations Go-to-Market Legal & Compliance Finance and external health partners. You’ll be expected to jump into ambiguous noisy situations quickly create structure and drive programs from idea through execution and long-term optimization.

You will also help enable an effective efficient high-impact Product & Tech organization by improving alignment communications and processes between Product & Tech teams and their cross-functional counterparts. In this role you may also:

• Establish enhance and document processes that will help the business scale effectively.

• Strengthen feedback loops between cross-functional counterparts

• Enable more data-informed roadmap development.

This position is not eligible to be performed in Hawaii.

What You’ll Do

Program Management & Strategic Partnerships

• Own and lead a portfolio of strategic health partnership programs from initial scoping through implementation launch and ongoing optimization ensuring these partnerships deliver against our product strategy and business objectives

• Drive structure from ambiguity by clarifying goals defining operating models aligning stakeholders and building program plans cadences and decision-making frameworks in environments with high noise and changing priorities

• Manage the full program lifecycle on a day-to-day basis including defining success metrics measuring progress toward objectives identifying dependencies risks and issues and overseeing budget resources and deliverables against outcomes

• Act as the unflappable central point of coordination for cross-functional stakeholders (Product & Tech Clinical Operations Go-to-Market Legal & Compliance Finance and external health partners) ensuring proactive consistent communication and alignment

• Serve as the leadership team’s subject matter expert on your programs: monitor program success metrics synthesize insights and provide clear concise updates and recommendations to executive stakeholders

• Continuously assess launch and operational risk factors for key partnerships and actively drive mitigation strategies with the right owners escalating when appropriate and keeping cross-functional teams focused on the most critical issues

• Identify and initiate continuous process improvements across your programs and partnerships to make their performance faster smoother and more scalable

• Hold teams (and yourself) to a “finish the job” mindset ensuring programs don’t just start strong but are driven through to successful outcomes and post-launch learnings

Internal Team Performance

While the primary emphasis for this role is on program management for health partnerships it includes broader program management responsibilities. As a team we take our program management expertise from the field and elevate the business in a variety of other ways including:

• Support and refine key organizational operating rhythms and lifecycles including annual planning quarterly goal setting and executive alignment across the company

• Identify and implement improvements to how key business functions operate cross-functionally designing robust yet nimble processes that increase efficiency (e.g. intake and prioritization of strategic initiatives cross-functional change management standardized program governance)

• Partner with leadership across the organization to define and maintain visibility into the company's strategic roadmap and ensure all relevant teams have clear timely visibility into cross-functional dependencies

• Help move the organization toward a more data-informed approach to decision-making standing up or refining processes to track and review the performance and impact of major initiatives

• Become a trusted partner and advisor for leadership and key business functions helping translate company strategy into execution and measurable outcomes

• Manage and optimize core operational tooling and systems to support effective execution and visibility across the business

Who You Are

• A true business athlete — you thrive in fast-changing high-stakes environments and turn noisy partially defined problems into clear priorities plans and outcomes

• 5+ years of experience in program management or operations with a track record of success in complex highly cross-functional organizations.

• A proven driver of alignment and execution able to synthesize diverse perspectives facilitate crisp decision-making and establish clear ownership from strategy through delivery

• Experienced owning large strategic initiatives end-to-end taking work from ambiguity through execution and measurable impact (e.g. major launches partnerships or org-wide programs)

• Calm resilient and solutions-oriented under pressure bringing focus and momentum even when information is incomplete and stakes are high

• Exceptionally strong program management fundamentals — planning sequencing dependency management and risk mitigation — with the adaptability to recalibrate as priorities evolve

• Fluent in modern product & technology operating models with a bias toward outcomes over output early learning and strong cross-functional partnership

• High EQ and executive presence trusted to navigate sensitive high-visibility situations and build durable relationships with senior leaders and external partners

• A clear and compelling communicator able to distill complexity into crisp narratives recommendations and decisions tailored to different audiences

• A strategic thinker with strong problem-solving instincts who connects day-to-day execution to broader business and organizational goals

• Comfortable with ambiguity and biased toward action with a reputation for finishing what you start

• Humble resourceful and energized by high-growth environments holding yourself and others to a high bar while remaining grounded and collaborative

• Deeply motivated by Modern Health’s mission ** and passionate about building systems that enable better mental health outcomes at scale

Bonus Points

• 2+ years of experience in digital health or working with health-related products services or partnerships

• Experience in a high-growth startup or similarly dynamic environment where building while flying is the norm

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance

• High Deductible Health Plan with Health Savings Account (HSA) option

• Flexible Spending Account (FSA)

• Access to coaches and therapists through Modern Health's platform

• Flexible Time Off

• Company-wide Collective Pause Days

Family Support:

• Parental Leave Policy

• Family Forming Benefit through Carrot

• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k

• Financial Planning Benefit through Origin

But wait there’s more…!

• Annual Wellness Stipend to use on items that promote your overall well being

• New Hire Stipend to help cover work-from-home setup costs

• ModSquad Community: Virtual events like active ERGs holiday themed activities team-building events and more

• Monthly Cell Phone Reimbursement

Equal Pay for Equal Work Act Information

Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.

• Zone 1: San Francisco Bay Area and New York City Metro

• Zone 2: All other California locations and Seattle WA

• Zone 3: All other New York locations All other Washington locations Washington DC Austin TX CT IL MA NH NJ OR RI VT

• Zone 4: All other Texas locations AL AK AZ AR CO DE FL GA HI ID IN IA KS KY LA ME MD MI MN MS MO MT NE NV NM NC ND OH OK PA SC SD TN UT VA WV WI WY

Compensation for the role will depend on a number of factors including a candidate's qualifications skills competencies and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.

Depending on the scope of the role some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.

Zone 1

$149700—$176100 USD

Zone 2

$149700—$176100 USD

Zone 3

$134730—$158490 USD

Zone 4

$127245—$149685 USD