Lead Project Manager

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

An operations technical project manager is responsible for overseeing and coordinating the daily operations of the IT server support team. They manage the team that provides support for the organization's server infrastructure, ensuring that systems and processes are running smoothly and that service level agreements are being met.

The primary duties and responsibilities of technical project manager includes:

• Project planning and scheduling: Developing a detailed project plan, setting project timelines, and ensuring project deadlines are met.
• Resource allocation: Allocating resources and coordinating with contractors, suppliers, and other project stakeholders to ensure all resources are available to complete the project.
• Risk management: Identifying and assessing project risks, developing risk mitigation strategies, and monitoring project risks throughout the project lifecycle.
• Stakeholder management: Coordinating with project stakeholders including clients, vendors, and other departments within the organization to ensure project requirements are met and stakeholders are informed of project progress.
• Quality control: Ensuring that project deliverables meet the required quality standards and conducting quality assurance tests to ensure the functionality of the IT infrastructure.
• Communication and reporting: Communicating project progress to stakeholders through regular status reports, presentations, and other communication channels.
• Server hardware and software: Ensuring server hardware and software are properly configured and maintained to support the organization's IT infrastructure needs.
• Server virtualization: Overseeing the implementation and maintenance of virtual servers to improve IT infrastructure efficiency and scalability.
• Server backup and recovery: Ensuring server backup and recovery systems are in place to protect data and minimize downtime in the event of a server failure.
• Team management: Managing and leading a team of IT professionals responsible for supporting the organization's server infrastructure.
• Service level management: Ensuring that service level agreements are being met and that service requests and incidents are being resolved in a timely and efficient manner.
• Incident management: Overseeing the process of identifying, logging, categorizing, prioritizing, and resolving incidents related to the server infrastructure.
• Change management: Overseeing the process of managing changes to the server infrastructure, including scheduling, testing, and deployment.
• Security management: Ensuring that the server infrastructure is secure, and that security policies and procedures are being followed.

Minimum Qualifications

• Deep interest in technology trends and awareness of the evolution of enterprise platforms
• A consistent track record of handling a range of complex, high-impact projects with strong organizational leadership and influencing skills
• Excellent interpersonal, negotiation, influence, and communications skill with the proven ability to communicate effectively across all levels of the organization, to both technical and non-technical audiences
• Flexible and adaptable - Demonstrated ability to work in a fast-paced working environment and work in a diplomatic and tactful manner with others
• Possess excellent leadership abilities and management skills with a proven record of strategic planning, productivity, and process improvement, change management, and budget and resource management
• Solid technical background particularly in managing highly complex, multi-platform environments (servers, storage, networks, security, virtualization, systems monitoring and management)
• Strong knowledge of current and trending security practices, regulations, and technologies

Salary Range: $110,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.