Lead QA Analyst

SUMMARY

The Lead IT Quality Assurance Analyst is a key contributor to ensuring overall software quality within JOANN's IT department. The role will include working closely with business partners, business analysts, product owners and development teams to test and evaluate in-house and third-party software to ensure compliance with organizational standards and requirements. Creates tests to ensure software meets user needs. Creates and maintains project test plans. Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status. Collects and analyzes data for software process evaluation and improvements, and integrates them into business processes to address the needs of the business. Documents all problems and assists in their resolution. Further, they will be accountable for creating and executing both manual and automated test scripts, for reporting test status and for defect management, reporting and resolution. The Lead Quality Assurance Analyst performs work with a high degree of latitude, is a subject matter expert in testing and will regularly provide project mentoring and oversight to other Quality Assurance Analysts.

Be a part of a growing team which is defining new processes and procedures, creating structure, standing up automation and performance testing and further, delivering quality into the product and project lifecycle. The Lead Quality Assurance Analyst will apply proven analytical and problem-solving skills to help validate IT processes through careful testing in order to maximize the benefit of business investments in IT initiatives.

PRINCIPAL DUTIES

• Apply defined QA processes to plan, design, implement, execute, evaluate and report results of software testing (both manual and automated) under minimal supervision for project ranging from small through large.
• Partners with the Manager of IT Quality Assurance in the development, review, and publication of standards, policies and procedures for all functions involved with or related to the quality and testing
• Assists in researching new products or technologies to continuously improve our testing framework
• Continues to learn and mature skillset especially pertaining performance, automation and CI/ CD skills
• Mentor, coach and project testing oversight of other Quality Analyst resources

KNOWLEDGE, SKILLS & ABILITIES

• Technical knowledge in assigned product portfolio
• Ability to communicate in technical and non-technical terms
• Comfortable and leading a team of QA Analysts
• Self directed and able to work autonomously
• Coordinating testing with vendors / partners
• Requires flexibility, initiative and team-focus to drive success
• Detail-oriented
• Ability to mentor junior staff
• Strong organizational skills
• Able to work under deadlines in a changing environment
• Ability to manage and prioritize multiple projects simultaneously
• Strong communication skills
• Ability to build relationships across cross-functional teams
• Experienced in both Agile and Waterfall methodologies
• Able to communicate effectively with audiences of different seniority levels as well as varying communication styles
• Good negotiation skills a plus
• Performance testing experience a big plus
• Automation Toolset experience preferred: Git, Jenkins, Selenium, Cucumber, Java

SUPERVISORY RESPONSIBILITIES

• Provides leadership, mentoring and coaching to others in Quality Assurance team

EDUCATION & EXPERIENCE

EDUCATION REQUIRED: 4 Year / Bachelors Degree in Business, IT or other related fields

EXPERIENCE REQUIRED: 6+ years in a business or technical role with focus on store technology systems. Experienced in both Agile and Waterfall methodologies; 3+ Years leading a small team on a large project and/or multiple small project efforts; 1+ Year of Java based test automation

EXPERIENCE PREFERRED: Retail experience; Experience with JIRA X-Ray test artifact management tool; 3+ Year of Java based test automation

This position will be located at:
5555 Darrow Road Hudson, OH 44236

JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.