Lead QA Engineer

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

NICE is looking for a highly motivated QA Lead to join CXone, our fully integrated open cloud customer experience platform.

If you are looking to be part of a dynamic team working on an exciting industry leader product, this is the job you’ve been looking for!

What you’ll be doing: 

• Serve as the quality leader for the group and be accountable for the product quality
• Drive the team for continuous improvement and innovate with quality assurance practices
• Review software and test cases design, challenging them to detect potential quality concerns, and proposing ways to address them
• Assist teams to prepare better test plans
• Lead and participate in Exploratory / Sanity testing
• Actively track the team’s quality tasks, analyze the testing needs and define QA activities and ownership
• Prepare quality dashboards and make sure that product quality is aligned with defined KPIs
• Continuously  analyze and challenge existing testing coverage
• Define quality strategies for new products

• Monitor the test and production environments
• Work closely with developers, product managers and other stakeholders to deliver high-quality releases

What you’ll need: 

• BS in Computer Science, or equivalent work experience
• 4+ years of experience in software testing and quality assurance
• Experience of leadership in quality activities throughout the project lifecycle
• Strong understanding of QA methodologies, tools, and processes.
• Knowledge of the following types of testing: Functional, Usability, Load, Stress, Negative, E2E, Smoke, Integration, Data validation, Performance, Regression and Automated testing
• Experience testing web & API services
• Ability to manage multiple tasks and priorities within project deadlines
• Familiarity with test automation frameworks and tools
• Programming or scripting experience

Nice to have:

• Automated testing experience (e.g. Playwright)
• Cloud experience, AWS preferred
• Experience writing SQL statements