Lead R&D Program Manager

Team Description

Come join our Pendo R&D Program Management team. We have a team of 12 PGMs located globally in Israel, Sheffield and US (Raleigh). This opportunity will be supporting our Platform Pillar in the Global R&D Program Management team as a trusted partner who identifies challenges, collaborates and facilitates the most effective solution. We are committed to creating a cohesive working environment that is effective, transparent and motivating resulting in incremental customer value. 

Role Responsibilities 

Program Manager’s responsibilities include setting objectives/structure, overseeing completion of the roadmap, risk/dependency management, analyzing data, and communicating with stakeholders.

• Work closely with Pendo leadership and key partners to ensure alignment with strategic objectives
• Oversee Product pillar/squad R&D scrum team(s) for completion of the roadmap, risk management, communication plan, go-to-market activities (in partnership with Product Marketing), manage deliverables, and hold people accountable to ensure business goals are met
• Lead initiatives/projects by staying aligned on scope, business goals, operational model and securing cross-functional alignment
• Establish and maintain positive and productive relationships with internal/external stakeholders
• Explore unique new opportunities to solve problems
• Lead and facilitate key stakeholder meetings such as pillar/squad/scrum team leadership syncs, initiative kickoffs, go-to-market kickoffs, agile ceremonies
• Partner with scrum team leadership to help make key decisions, remove obstacles, and address pillar/squad/scrum team issues
• Provide transparency and awareness around issues, risks, metrics, health of pillar/squad/project etc. on an ongoing basis

Minimum Qualifications 

• A Bachelor’s or equivalent work experience
• Must be self driven in a fast-paced environment
• Thorough understanding of project/program management techniques and methods
• Knowledge of basic and/or advanced agile methodologies
• Exceptional skills in leadership, communication, time management, facilitation, and organization

Preferred Qualifications 

• Professional (PSM) or Certified Scrum Master (CSM) certification
• Strong customer service experience 
• Relevant work experience in product development lifecycle (PDLC)

Pendo Description

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected salary range for this role to be performed in:

Remote - USD $114,000 - USD $140,000
Raleigh, NC - USD $114,000 - USD $140,000
San Francisco Bay Area, CA - USD $131,000 - USD $161,000

New York City, NY - USD $120,000 - USD $147,000

Colorado - USD $114,000 - USD $140,000

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.