Lead Recruiter

Job Summary for a Team Leader:

The Team Leader will interact with the company's customers by addressing inquiries and

resolving complaints.

Supervisory Responsibilities:

● Direct Reports

● Time Management and Reporting of Direct Reports

Essential Functions:

● Provide daily operational direction and communication to assigned employees driving

superior service of defined key performance metrics.

● Provides continual evaluation of process and procedures. Responsible for suggesting

methods to improve area operations, efficiency and service to both internal and external

customers.

● Provides statistical and performance feedback and coaching on a regular basis to each

team member.

● Writes and administers performance reviews for skill improvement, Should always be

available to employees who experience work and/or personal problems providing

appropriate coaching, counseling, direction and resolution.

● Provide direction to identify and utilize best-in-class facilitation methods and techniques

to coach employees to meet business performance standards, Incorporate performance

intervention to accelerate learning.

● Responsible for managing and motivating the customer service representatives to work

simultaneously with them to hit KPIs and metrics.

● Utilize various Helpware and client-based tools and applications for customer support

● Fully dedicated to a 40 hour work week

Requirements:

● Excellent communication skills including active listening.

● Service-oriented and able to resolve customer inquiries in an efficient manner

● Proficient level of attention to detail/problem solving skills

● Proficient computer skills with the ability to learn new software.

● Ability to navigate multiple computer systems and tasks at the same time.

● Able to work independently as well as in a team environment when needed

● High school diploma or equivalent.

● Customer service experience required

● Full Time Hours

Physical Requirements:

● Prolonged periods sitting at a desk and working on a computer.

● Must be able to lift up to 15 pounds at times.

Other things:

● Must supply own internet

● Must have a quiet, secure location to work

● Must be comfortable being on camera for a portion of their shift through zoom/google