Lead Research Advisor (Remote)

We are looking for a Lead Research Advisor to join our growing Customer Experience and Research Team. You will directly manage and work closely with a team of Research Advisors and other Lead Research Advisors to design, recruit, and field research projects for Dscout’s clients. Our clients conduct research on a wide range of topics varying across: technology, retail, healthcare, and AI, just to name a few.

You will have a chance to make a real difference for Dscout’s customers and build your career in the worlds of research and customer success. You are an incredible communicator and a genuine, creative problem-solver. You are the client’s partner in learning a new digital tool to execute powerful research and make the most out of their Dscout subscription. You collaborate with clients to help to identify Dscout methodologies that best meet their needs. Internally, you are our client’s champion in driving larger improvements to the platform and overall user experience. 

In addition to your work with clients, you serve as a leader within Dscout. You are a thoughtful and supportive people manager. You enjoy coaching, mentoring and helping your direct reports do their best work every day. The Lead Research Advisor position is among the most central to Dscout’s operations, that means you’ll work with people from across the company on a regular basis, especially our product, engineering and sales teams. If this sounds like you, apply today!

What you will do:

• Act as a Dscout expert to train and educate clients on functionality and Dscout methodology
• Consult with clients to provide specific recommendations for their research design on Dscout
• Collaborate with clients to run research projects on Dscout including planning, design, recruiting, fielding and client engagement. 
• Equip clients to derive insights from data using Dscout’s analysis tools.
• Manage 1-4 Research Advisors, prioritizing workload, coaching on work performance and professional growth.
• Travel occasionally for onsite client visits where you will build customer relationships, train and share best practices, and gather feedback to bring directly back to our Product team. 
• Act as a customer advocate by sharing feedback internally to continuously improve Dscout’s product offerings.
• Work closely with Account Managers and Account Executives on our Sales team to ensure client retention and expansion.
• Provide support and guidance to research participants (who we call “scouts”).

What you need to have:

• 5+ years experience in customer success at a SaaS company, research or research-adjacent fields a plus 
• 1+ years of experience as a people manager 
• Excellent communication skills, both oral and written. Naturally able to strike a balance between friendly and professional in all communications
• An innate curiosity about how and why people behave the way they do, and a desire to better understand complex behavioral problems and find solutions to those problems
• Able to work both collaboratively and independently, proven experience collaborating with and mentoring team members
• Flexible and eager to learn new things each and every day
• Empathetic to others’ needs and circumstances
• Highly organized, efficient, and detail-oriented
• Experience across all phases of qualitative research, especially planning, design, recruiting and fielding a plus