Lead Retreat Assistant

About Sensei

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu.  In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story here.

Pay Rate: $28.00  hour

POSITION OVERVIEW 

Sensei is seeking a highly skilled Lead Retreat Assistant to join our team. This individual will work with the Spa Manager to provide administrative support in inventory, purchasing, receiving and other duties as assigned. The Lead Retreat Assistant will also provide assistance to the spa and wellness teams and general support for guest service and equipment safety in the movement areas. This position will also be guest facing, leading guests through self-guided hale experiences. This position reports to the Spa Manager. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:  

Administrative Responsibilities 

• Training – Responsible for training and onboarding new retreat assistants and ensuring consistency amongst existing team members.
• Vehicle Maintenance - Manage weekly vehicle maintenance log and ensure completion. Communicate with the Pulama Fleet Services to schedule maintenance and inspections. Ensure the vehicle is cleaned regularly and report any maintenance issues to the Director of Operations.
• Retreat Inventory: Keep Spa Manager abreast of inventory status and needs. Conduct monthly inventory counts by pulling inventory in/out logs from each storeroom at the end of the month and completing the inventory snapshot for the Financial Operations Report. 
• Retail: Pull requested items for retail as directed by a manager and deliver to gift shop. Receive a signed copy of the invoice and submit it to the manager and financial operations team member.
• Retreat Purchase Receiving: Manage all deliveries to spa support. Open packages and boxes in a timely fashion and ensure items received are in good condition. Pull packing slips, then log as received in purchasing technology system, and file appropriately. Store items appropriately in designated areas and update inventory in/out log.
• Spa Support Upkeep – Coordinate Monthly spa support clean out of shared spaces, with the help of team.
• Special Projects – Assist spa manager with special projects and 26other duties as assigned. 

Retreat Support - Evening Hale Experience 

• Prepare and introduce the hale for self-guided experiences.
• Coordinate with in room dining on amenity delivery. 
• Greet guests upon arrival, conduct a hale orientation and ensure guest is familiar with how to operate all hale features. 
• Exit the guest and reset the hale. 

Retreat Support – Spa Spaces 

• View treatment schedules and plan daily activities for morning, mid and evening shifts.
• Maintain a constant awareness of messages from the team requesting additional hale support.  
• Open hales for appointments and provide any other assistance massage therapists may need to prepare for their morning starts. 
• Replenish hale pantry needs (products, robes, etc.). 
• Process laundry (organize clean linen, fold and deliver to hales). 
• Maintain organization of linen storage room and maintenance upkeep.
• Provide therapist help as needed. 
• Clean and sanitize treatment areas as needed.
• Daily drop off and pick up of team uniforms at Central Laundry.

Retreat Support – Wellness Spaces 

• Assist with the setup and breakdown of scheduled classes as needed.
• Assist with the tidying of the exercise pavilion. 
• Replenishes exercise pavilion with hand towels, cold towels, cups and tangerines. 
• Picks up tangerines from culinary office as directed.  
• Report any spa/wellness issues to the Manager on Duty. 

Sensei Team Member Qualities 

• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers 
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner 
• Teamwork - Develop and promote teamwork and cooperation among co-workers 
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company. 
• Other duties as assigned. 

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Qualifications 

• At least 6 months to 2 years prior experience working in a guest facing Luxury hospitality Environment, is a plus.
• Incredibly organized, with ability to communicate effectively with guests and co-workers through verbal and written methods.
• Ability to pay close attention to detail with minimal supervision.
• High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive attitude, exhibiting a willingness to help, and promoting positive interactions with guests.
•  

Education and/or Experience  

• High School Certification 

Required Technical / Other Skills and Abilities  

• Friendly demeanor, great smile, energetic, calm, and empathetic 
• Refrains from participating in gossip and destructive behavior. 
• Able to make sound decisions. 
• Ability to work independently with general guidance and instructions. 
• Organized and able to prioritize and remain focused on tasks. 
• Must be able to operate equipment, including: an iPad, computer, hand radio, and be able to type and text message. 
• Responsible to set up equipment and clean
• Must be able to work flexible hours, evenings, weekends, and holidays. 
• Ability to climb stairs, bend, stretch, reach above shoulders, kneel, twist, grip items and be able to walk 10,000 steps+ a day, up and down hills and stairs.
• Responsible for setting up and cleaning equipment.
• Ability to work in indoor and outdoor environments in a range of weather conditions.
• Ability to push and pull equipment.
• Ability to lift and carry 30 pounds.

Required Licenses/Certifications  

• Driver’s License

Traits We Value

• Loves a good challenge
• Resourceful and adaptable
• A strong sense of curiosity
• Embraces feedback and constantly seeks to improve
• Collaborative and knows how to get things done as part of a team

Compensation & Benefits

• Competitive Hourly Rate 
• Medical, Dental, and Vision Insurance 
• Life Insurance 
• 401k Matching and FSA plans 
• Uniforms Provided 
• Access to Meditation, Yoga and Fitness classes  
• Attend Wellness Lectures 
• On Property Gym Access 
• Discount on Spa & Salon services. 
• Lunch 
• Monthly Wellness Reimbursement 
• Tuition Reimbursement  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.