Lead Risk Control Strategy Operation - TikTok BRIC Singapore

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The Business Risk Integrated Control (BRIC) team is missioned to:
- Protect ByteDance users, including and beyond content consumers, creators, advertisers;
- Secure platform health and community experience authenticity;
- Build infrastructures, platforms and technologies, as well as to collaborate with many cross-functional teams and stakeholders.

The BRIC team works to minimise the damage of inauthentic behaviours on ByteDance platforms (e.g. TikTok, CapCut, Resso, Lark), covering multiple classical and novel community and business risk areas such as account integrity, engagement authenticity, anti spam, API abuse, growth fraud, live streaming security and financial safety (ads or e-commerce), etc.

In this team you'll have a unique opportunity to have first-hand exposure to the strategy of the company in key security initiatives, especially in building scalable and robust, intelligent and privacy-safe, secure and product-friendly systems and solutions. Our challenges are not some regular day-to-day technical puzzles -- You'll be part of a team that's developing novel solutions to first-seen challenges of a non-stop evolvement of a phenomenal product ecosystem. The work needs to be fast, transferrable, while still down to the ground to making quick and solid differences.

Responsibilities
1. Respond to reported risk cases in a timely and accurate manner, via internal platforms and support tools;
2. Summarize and classify the feedback cases reported weekly, work with product and tech teams to formulate solutions;
3. Responsible for building up risk control policy and process, Work to promote transparency and understanding of policies, Educate internal and external stakeholders to ensure compliance with our processes;
4. Develop user education programs to enhance user security awareness;
5. Assist in the construction and optimisation of internal platforms and tools, and be responsible for promotion.

Qualifications

1. Bachelor degree or above
2. Excellent interpersonal and communication skills to influence and reach agreements with others;
3. Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders;
4. Details oriented, self-driven and curious to learn and work independently in a fast-paced environment.

Preferred Qualification
1. Experience in leading a team would be an advantage

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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