Lead Sales Operations Consultant

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

We are seeking a dynamic and experienced Lead Sales Operation Consultant to join our Frontline Readiness team. The ideal candidate will have strong project management skills, direct experience in process improvements, excellent verbal and written communications skills and a track record of delivering multiple short-term projects to improve the customer experience.

In this role you will support the ongoing communications, processes and projects for a large vended and internal customer facing sales and customer support organization. This is a highly collaborative and visible role focused on quick delivery of impactful results.

You will find this an exciting opportunity to join a customer centric organization supporting our goals of building a superior fiber data and communication network. 

As a Lead Sales Operations Consultant your responsibilities will be: 

• Work with cross-functional teams to identify communication improvements and implement innovative customer focused solutions.
• Document and communicate processes to a geographically diverse sales organization including call center, door to door and partner locations.
• Develop and delivery training and process materials.
• Communicate project status, risks, and issues to stakeholders, project sponsors, and leadership teams.
• Provide requirements and ongoing support for a new suite of customer relationship management systems. Document, prioritize, and escalate system problems and enhancement opportunities. 
• Collaborate with sales leaders, IT teams, marketing and other customer facing groups to ensure alignment of project and program objectives to deliver overall business goals.
• Effective use of project management and communication tools including Service Now Asana and Microsoft.

WHAT IT TAKES TO CATCH OUR EYE

• Bachelor's degree in business, management, or a related field
• Relevant experience supporting a customer focused organization in driving quality improvements.
• 5+ years of experience in project management with a focus on sales operations
• PMP, Agile or Lean experience preferred.
• Ability to work in a delivery focused environment with multiple stakeholders and competing priorities.
• Excellent communication, organization and collaboration skills 

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All your information will be kept confidential according to EEO guidelines.

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice