Lead Scheduling Care Coordinator

Cortica is looking for a Lead Scheduling Care Coordinator to join its growing team!  

We are a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member is instrumental in helping us achieve our mission! 

Our culture and values guide how we work and treat one another. Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team. We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status or other applicable, legally protected characteristics. All Cortica employment decisions are made based on an individual’s qualifications and ability to successfully perform the job responsibilities. 

• What will you do? 
• This position will consist of 80% scheduling duties and 20% administrative and supervision duties 

• Will report to an Area scheduling supervisor and/or manager 
• This role may include working closely with our clinical teams and Cortica’s partnership with outside vendors. These outside vendors will send over referrals requests for services such as ABA and school district contracts.  
• Will assist with the supervision of designated scheduling coordinators as needed. 
• Assists with training of new scheduling coordinators as needed 
• Assists with the updating of training materials and SOPs Schedule sessions/procedures and provide patients’ families with necessary preparation instructions 

• Work collaboratively with the  clinicians, providers and management to achieve optimal scheduling plans for patients  
• Validate all existing clinic therapist schedules for accuracy and adherence to comprehensive recommendations by physicians and  the service providers 
• Prepare, process, and manage patient documentation to department database as relevant to scheduling 
• Responsible for overseeing and performing a wide variety of clerical procedures that require independent judgment, ingenuity, and initiative in the utilization of computers and other equipment 
• Primarily responsible for developing and delivering scheduling templates for all clinicians and or providers, working closely with Dept.  managers to achieve optimal treatment scenarios 

• Know the existing lines of communication and authority, handle communications properly and is dependable and cooperative 
• Triage task assignments and coordinate services with appropriate Scheduling Care Coordinator utilizing Salesforce while demonstrating an understanding of appropriate lines of communication.  
• Holds regular meetings with designated schedulers as well as with staff, providers, and leadership 
• conduct annual performance reviews and make merit recommendations for any direct reports 
• Act as a liaison between the scheduling dept. and the clinicians to enhance maximum utility 

• Work with staff and understand appropriate scheduling process 
• Assist Clinical office staff with scheduling issues in a timely manner 
• Provide statistical utility reports and participate in quality improvement projects by analyzing, compiling and reporting data 

We’d love to hear from you if: 

• Bachelor’s Degree Preferred 

• You have at least 1 full year as a scheduling coordinator or you have two years of scheduling experience in an office setting.
• You possess knowledge of Microsoft Word, Excel, and Internet Applications, and knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 
• You possess knowledge of principles and processes for providing customer and personal services which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 

Your compensation and benefits 
 
Cortica cares deeply about the well-being of each member of our team, and we have created a passionate, caring, and growth-minded culture that helps teammates thrive! As a Cortica teammate, we’ll support your well-being through medical, dental, and vision insurance, a 401(k) plan with company matching and rapid vesting, paid holidays and wellness days, life insurance, disability insurance options, tuition reimbursements for professional development and continuing education, and referral bonuses. We value you and the experience you bring to your role, and are proud to provide you with a compensation and benefits package designed to enhance all aspects of your life. 

The base pay range for this opening is $26.00 to $30.00. According to your skill level, relevant experience, education level, and location, you will receive compensation that fits appropriately within the range.