Lead Securities Operations Representative

About this role:

Wells Fargo is seeking a Lead Securities Operations Representative within the Customer Identification Program, part of Client Onboarding Group at Wells Fargo Advisors.

In this role, you will:

• Support overall effectiveness of the team according to plans, monitor daily securities, and cash related production work
• Supervise daily production activities and staff
• Guide others on complex production improvement efforts and address procedural impacts
• Provide back-up for all department functions while providing coaching and feedback to staff
• Prioritize work and provide daily leadership to teams
• Contribute to solving corporate governance and address compliance issues for the department
• Lead the implementation of new or revised processes and procedures
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• Experience in Securities Operations, or equivalent demonstrated through one or a combination of the following: work experience, training education

Desired Qualifications:

• At least 2 years of experience as a Team Lead
• 6 years of working experience (voice support) in the BPO/Contact Center industry
• Preferred background in securities operations (e.g trade processing, trade booking, brokerage services, derivatives, fixed income, etc

Job Expectations:

• Excellent problem solving, analytical and technical skills with ability to apply critical judgment and come up with effective decisions.
• Strong verbal and written communication skills and proficiency for detailed documentation with ability to validate work.
• High proficiency with Microsoft Program
• Ability to adapt to a fast paced environment and perform under pressure with a high motivation and able to meet stringent deadlines with strong sense of urgency and results and detail orientation.
• Ability to plan, prioritize and execute a body of work with minimal supervision.
• Exceptional research, data entry and exception handling skills.
• Flexibility to work in night shifts, or weekends/holidays if deemed necessary by the business.
• Possess an impeccable reputation for integrity, accuracy, consistency and business acumen.
• Highly analytical and keen to details
• Familiarity with banking documents
• Excellent Interpersonal skills - people and process management
  Perform a variety of operational tasks for a team handling requests related to client information and documents that requires expert knowledge of unit functions and systems.
• Handle critical production or escalation issues. Address compliance and corporate governance issues for the department.
• Provide process training and/or work direction for staff.
• Perform quality evaluation and coaching to team related to the process.
• Develop and implements a timeline to drives results and achieve targets.
• Work under minimal supervision with some degree of independence. Oversee operations when team manager is out.
• Monitor and create reports with analysis of day to day activities.
• Participate and contribute in driving operational excellence, proactive risk management and stakeholder engagement in order to meet our annual projections.
• Acts as liaison to other internal departments, including technology groups and external sources.

Posting End Date:
17 Oct 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.