Lead ServiceNow Engineer (WSD)

We are actively seeking a talented Lead ServiceNow Engineer with Workplace Service Delivery experience to join our experienced core implementation team.
This role offers the perfect opportunity for strategic thinkers with substantial ServiceNow experience who are prepared to spearhead the global deployment of ServiceNow from the ground up across our organization. Not only does this role offer the chance to work across disciplines, but it also taps into a role that is integral to the future success of our company.
This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.

#LI-DNI#LI-VA2

Responsibilities

• Global implementation of ServiceNow within our organization from scratch
• Work extensively with various modules, including but not limited to ITSM, TSM, TNI, CMDB, Event Management, HRSD, WSD, GRC, and Integrations
• Take charge of building ServiceNow integrations with leading enterprise platforms such as OKTA SSO, Salesforce, and SAP
• Maintain platform consistency and integrity at all times
• Handle patching/upgrades of ServiceNow
• Actively collaborate with internal stakeholders, external customer representatives, and other vendors

Requirements

• Demonstrable experience with SERVICENOW WSD (Workplace Service Delivery) Module implementation (minimum 6 months)
• Solid hands-on experience in ServiceNow implementation, covering a vast array of modules such as ITSM, ITOM, WSD, and HRSD
• Exceptional team player, with excellent communication skills
• Highly self-organizing and able to work autonomously
• Strong presentation skills, with a knack for showcasing results to stakeholders within business and engineering departments
• Consultative mindset, possessing the ability to offer recommendations and improvements concurrent with ITIL and ServiceNow best practices
• English B2 and above

Nice to have

• SNOW Certifications are a bonus (admin, developer, implementer)

We offer

• We connect like-minded people:
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth:
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract and O'ReillyFree
  • English classes with certified teachers
• We cover it all:
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Comprehensive medical & family care package
  • Four trust days per year for personal needs
  • Discounts for fitness clubs
  • Benefits package (hotels, restaurants, stores and services)

EPAM Armenia is a team of talented innovators united by a passion for technology. In 2014, we opened our first office in Yerevan, and now we have a second engineering hub in Gyumri. We've built a continuously learning organization that helps its employees rapidly advance their careers. Here you will work with the world's industry leaders, support impactful projects using the latest technologies, collaborate with multi-national teams, and have access to a wide variety of development opportunities.