Lead Site Reliability Engineer

Lead Site Reliability Engineer (SRE), Legal Technology - Service Management

We are looking for a Lead Site Reliability Engineer (SRE) to join our global site reliability team based in Eagan, Minnesota. This position is part of a global technology group that operates enterprise application systems serving Thomson Reuters products in the Legal Practice & Productivity segment. This team manages reliability engineering/SRE, build and deployment processes, ongoing change planning and implementation, incident detection and resolution, and compliance for a portfolio of products and infrastructure built on a variety of technologies, including Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more.

About the Role

In this opportunity as a Lead Site Reliability Engineer, you will:

• Provide technical leadership in the identification and implementation of short-term and long-term solutions that adhere to standards and best practices and in the presentation of recommendations to business and technology leaders
• Provide technical and general guidance to team members, and act as a point of contact across teams in areas of subject matter expertise by possessing in-depth knowledge of technical disciplines
• Build software and systems to manage platform infrastructure and applications
• Deliver primary operational support and engineering for multiple large-scale distributed software applications
• Participate in the team shift/on-call rotation, which supports our maintenance, scheduled work, application support, and release/deployment requirements
• Create, review, and maintain technical documentation related to operational processes to ensure supportability and reuse

About You

You're a fit for the role of Lead Site Reliability Engineer if you have experience with and are able to:

• Quickly and effectively make data-driven decisions, with excellent problem-solving and analytical skills
• Effectively articulate complex problems, concepts, and solutions to varied audiences
• Proactively identify opportunities for improvement in productivity, service quality, monitoring, and tooling
• Model and mentor the professional mindsets and behaviours that deliver quality results for yourself and other members of the team
• Respond timely to incidents and problems, minimizing the impact by leading investigations and coordinating actions of stakeholders
• Balance feature development speed and reliability with team learning and service-level objectives

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose-Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-LP2

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.