Lead Software Administrator

Job Summary

This role will implement and maintain the company’s cloud-based and on-premise enterprise application platforms, ecosystem integrations, and processes in support of F&G business needs.  Daily work will focus on software administration, configuration, monitoring and optimization of a core set of technologies used across the company in CRM, collaboration, content/document management, and work management.  The Lead Software Administrator will address software performance related support issues and provide guidance and support to business and IT teams.   

Duties & Responsibilities

• Work closely with IT and business teams on enablement using enterprise application platforms (e.g. Salesforce, SharePoint, Atlassian Jira/Confluence, etc)
• Provide technical assistance and mentoring to technical team members to increase skill sets and understanding of software, related systems, and architectural design
• Direct activities of vendors, suppliers, distributors, and contract consultants
• Maintain a good working knowledge of current industry standards relating to enterprise software applications and how they are installed, configured, and supported in an enterprise environment
• Contribute to development and documentation of corporate policies and procedures as related to software systems, which includes device use and security
• Provide fourth level service desk support beyond the first, second, and third level help desk expertise or security capabilities
• Act as an escalation point for complex application support issues
• Remain abreast of emerging and evolving technologies within enterprise software applications and packages to assist in setting strategic direction of the core service offerings for the firm
• Mentor and work with other systems administrators on an informal basis.
• Manage and provide cloud and on-premise environments in accordance with company security guidelines
• Conduct application security reviews in conjunction with the Security Team
• Define, review, and provide oversight for departmental documentation for software applications including cloud related architectures
• Perform unit, regression, security, and load tests to validate system readiness for Production workloads
• Support and execute IT Governance Controls and Service Management processes and procedures
• Collaborate with Architecture teams to create and follow roadmaps and technical governance
• Collaborate with teammates and assist in developing estimates for project and maintenance work
• Implement and maintain integration platforms to meet the organization’s current and future requirements
• Develop and maintain positive relationships with vendors, suppliers and contract consultants
• Contribute to the development and documentation of IT policies and procedures

Experience & Education Requirements

• Bachelor’s degree (preferred emphasis in computer science or MIS) or equivalent experience
• 6-8 years of experience in a Software Administration role on enterprise application platforms
• 3-5 years of hands-on platform administration and technical development experience in Salesforce, SharePoint, Atlassian, and Document Management solutions.
• Thorough understanding of, and experience with, collaboration and content/document management best practices and user enablement
• Experience with various SDLC methodologies (Agile, Waterfall, DevOps, etc.)
• Experience providing enablement and optimizing value of enterprise applications

Preferred Experience

• Experience with secure administration and development practices and knowledge of OWASP Top Ten
• 2 years experience and certification as Salesforce Administrator
• 2 years experience and certification as MS Teamwork Administrator
• Experience with document and process workflow development
• Life/Annuity insurance industry or financial services experience
• Experience with cloud-based services, preferably AWS or Azure
• Experience working within an effective SOX/internal control environment

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