Lead Software - Developer Success Engineer

Lead Software Engineer - Developer Success 
Location: Columbus, OH or Salt Lake City, UT

The Lead Engineer designs, develops, tests and supports DEVone strategic applications/integrations. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) design and development of DEVone partner integrations and applications, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting partners and developers for integration with NICE CXone Platform.  The DEVone Developer Success Engineer also participates in the education of DEVone Partners including webinars, creation of instructional manuals, company events, and public appearances.

The Developer Success Engineer is the consummate problem-solver, troubleshooter, investigator, teacher, and advocate for DEVone Partners and best practices within NICE CXone.  The ideal candidate embraces the pursuit of the problem and leads our partners towards the solution.

Responsibilities

• Consult with, coach, and advise DEVone Partner Developers regarding Partner integration projects that use the NICE CXone API’s.
• Promote best practices in using API’s and the NICE CXone Platform and Services.
• Provide guidance on project architecture and design, in accordance with NICE CXone API use policies and best practices.
• Assist in the Product Certification process for DEVone Partner products that are candidates for listing on the NICE CXone Exchange Marketplace.
• Assist in assessing DEVone Partner Developers who seek to be certified according to public NICE CXone Developer Certification guidelines and requirements.
• Assist the API Documentation team in ensuring completeness, accuracy, and availability of API documentation, sample code, and templates, as needs are defined in conjunction with NICE CXone Product Management and R&D personnel.
• Provide developer support as needed by answering questions, identifying and validating bugs, and working with R&D to prioritize and release bug fixes in the API and related platform services.
• Make public appearances at company and industry events, leading webinars, training sessions, etc.
• Follow established department procedures, policies, and processes.
• Always follow the company Code of Ethics and CXone policies and procedures.
• Communicate in an effective and professional way with customers in and outside of CXone

Education Requirement

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience

 Experience Required

• 4+ years experience in software development in Microsoft environments
• Strong experience in C#/.NET
• Experience with developing window services, window clients and multi-threaded software.
• 2+ years experience with Amazon Web Services (AWS)
• Strong experience building, documenting, and supporting REST APIs
• Excellent communication skills
• Excellent problem-solving skills
• Working knowledge of multiple design and architecture patterns

 Experience Preferred

• Experience with additional public cloud environments (Azure, Google Cloud, etc.)
• Experience with TCP/IP socket communication and/or VoIP technologies
• Experience with RDBMS’s/SQL Databases, and/or No-SQL databases
• Experience with Kubernetes (or public cloud versions)
• Experience with Kinesis (or public cloud versions)
• Experience with contact center business needs and practices

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.