Lead Software Engineer, Site Reliability Engineering - Developer Experience (Remote USA)

Vision: Make it easy for engineers to develop applications and safely deploy to production such that there is one way of deploying our custom application code, enabling hundreds of small pushes a day. Automation + standards exist for every step of developer life such that product engineers can self-service their containerized, cloud-based local environments and answer their development questions.

Mission: Optimize developer efficiency to support scaling to 500 engineers, including enabling containerized, cloud-based throwaway staging environments for the Klaviyo application, building out a self-service automation platform for testing + development tooling, touchless CI/CD, Slackbots for answering common tooling questions, and establishing a single source of truth for engineering documentation.

• Ship foundational services to enable Klaviyo engineering to move faster with confidence
• Design and develop systems and processes that enable highly available & scalable systems
• Achieve break-throughs in systems throughput by identifying and eliminating bottlenecks
• Leverage technology such as Python, AWS, Django, Kubernetes, Bash, Terraform, MySQL, Redis, Cassandra, Postgresql to advance Klaviyo’s platform
• Champion best practices by actively collaborating with other teams in a culture that values whiteboarding and technical design review
• Contribute to the company in multiple areas, constantly pushing yourself to be a better engineer and to level up all of your peers within your team and within Klaviyo.
• Design, write and deliver software to dramatically improve the availability, scalability, latency, and efficiency of Klaviyo’s services
• Participate in periodic on call duties with a focus on solving issues when they are discovered, preventing recurrences and minimizing alert fatigue 
• Implement architectural improvements to achieve breakthrough results in Klaviyo systems’ operational scalability and reliability.
• Work hand-in-hand with product-facing engineers and other SREs to ship impactful code
• Perform quantitative analysis to understand and scale Klaviyo systems
• Uncover and advocate for preventative, upstream solutions with internal stakeholders
• Evangelize Site Reliability best practices across the engineering organization 

• Solid 10+ years of experience in the SRE/Devops field
• BA or BS Degree in Computer Science, related field, or equivalent experience
• Ability to handle yourself in outage situations and to drive failures to root cause analysis and prevention of future issues
• Understanding of Linux (we run Ubuntu) and all layers of the networking stack
• Experience working on an engineering team building software
• Experience writing code using best practices in a language such as Python, Ruby, Go, etc.