Lead Specialist, Content

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
The Impact You Will Make
As a Lead Specialist, you are a lover of data and have the ability to draw conclusions in order to collaborate with leadership on actionable solutions to improve workflows and drive the business forward.
Data & Reporting

• Build and run reports to track our business metrics via daily/weekly/monthly/quarterly reporting and provide to leadership
• Understand and proactively speak to the metrics and be able to identify the root cause of any data discrepancies; use data to tell a story and then propose solutions
• Ability to think critically and analyze data to improve processes and vendor performance
• Manage and own all reports using Salesforce and SQL based on changes within the workflow to ensure data accuracy
• (Vendor Mgt Team Only) Regularly audit reports to identify/clarify data outliers and communicate to vendors when they are deviating from our agreed upon SLA's.

Project Planning & Execution

• Build project proposals to present to management and senior leadership that outline the project, reasoning, cost, increased revenue, resources needed, and expected outcomes
• Meet all deadlines and communicate regularly with stakeholders about a project's status
• Seen as an SME in the function, with ability to mentor other specialists on the team

What You Bring to the Table

• Bachelor's degree or equivalent experience required
• 2+ years of experience in an analytical or, project management, or operations role; experience interacting with or managing vendors a plus
• Technical Skills:
• Experience working in Salesforce is required
• Intermediate SQL
• Able to use mathematical functions, create charts and pivots tables in Excel and/or Google Sheets
• You present to senior leaders and can influence at the manager level
• You think critically, influence, and creatively prioritize workload to solve problems
• You are a natural leader - people want to work with you
• You can juggle multiple projects with competing priorities, with the flexibility to adapt, balance, and tackle new challenges in an extremely fast-paced and dynamic environment
• You build and maintain relationships and rapport with diverse audiences
• You have excellent attention to detail and a drive to find and correct errors

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].