Lead Specialist, IT Onboarding

Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.

About the Infrastructure

Technology at Invenergy consists of a modern, cutting edge IT environment primarily running the Microsoft stack but always utilizing best of breed hardware and software solutions. The core infrastructure utilizes virtual server technology supporting over 500 on-premise and cloud-based hosts and over 200 on-premise, physical hosts located in 40 data centers around the world. Core switching and routing is with industry best equipment and connected via a hybrid of enterprise MPLS, site-to-site VPNs, and private circuits. We are utilizing some of the most advanced cyber security tools and approaches available to help keep our environment safe and protected. We employ SaaS solutions for rapid solution delivery and virtual desktop infrastructure to support 24/7 operations requirements. As we continue to grow, we continue to strategically look for new solutions to enhance Invenergy’s IT solutions. 

Position Overview

As a Lead Specialist, IT Onboarding, you will be the primary person responsible for onboarding and offboarding employees and contractors for our organization. You will create and disable accounts, across multiple systems, and be responsible for the configuration of laptops and desktops for new hires. You will offboard employees as scheduled, sometimes outside of business hours, and ensure we receive equipment back from those employees. You will own all aspects of IT onboarding and offboarding of our users, creating documentation and performing training for your colleagues to act as your backup. You will present documentation to end users on their first day and perform day one IT training. You will build the desks for the new hires, installing monitors on desk arms and deploying equipment. 

Responsibilities

• Adhere to the company’s values and behaviors.
• You will monitor our sharepoint site for upcoming onboards and offboards and ensure we perform those actions as scheduled
• You will run powershell scripts to create and disable accounts
• You will work closely with and direct our vendor who will image workstations for end users. Using SCCM, you will also image workstations for users as needed
• Perform day one onboarding training activities. You will also work to improve our documentation and process
• You will work with your counterparts internationally to ensure they are following your onboarding process
• You will continually evolve our onboarding process and procedure to meet and exceed our business needs
• You will regularly meet with our recruiting team to determine what went well and what did not go well for our new hires, with a goal of continual improvement of our processes
• You will regularly connect with hiring managers about the needs of their upcoming new employees
• Create documentation and training materials for your SD colleagues to act as your backup
• Follow up with new hires, provide feedback and see if they have any lingering issues from onboarding. Look for, and address, trends
• Perform Windows, Mac and mobile device software installations
• Work onboarding and offboarding related SD tickets as assigned.
• Perform other duties as assigned.
• Preserve and grow your knowledge of IT procedures, products and services.

Required Skills:

• Bachelor's Degree in an information technology or related field.
• Minimum 3 years of technology experience.
• Knowledge of computing and computer systems, hardware, software and peripheral equipment 
• Highly organized, proven attention to accuracy and detail with an ability produce high-quality work under tight time frames.
• Excellent English written and verbal communication skills

Preferred Skills:

• 1 year of experience managing the onboarding/offboarding process.
• Demonstrated ability to grow and tackle new responsibilities within an organization.
• Technology certifications such as Comptia A+, Google IT Support, Microsoft 365, or similar certifications.
• Experience with computer programs/ applications such as Microsoft Intune, SCCM, PowerShell, ServiceNow, Okta and Active Directory

Eligible for medical, dental, vision, 401(k), bonus, paid time off, etc.

Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.