Lead Success Analyst

About the Role
The Analytics team at Miro has a clear mission - use data to make better decisions. We are a small and highly experienced team of folks who pride ourselves on finding ways to answer some of the most exciting yet sophisticated business questions.
As Miro grows, we are looking to expand the Analytics team and to hire a strong Success Analyst. You will support Customer Success teams by giving them timely and easy access to key customer metrics and by proactively identifying and sharing strategic insights about our customer base. The Success team will rely on your data to prioritize their efforts and use your insights to have strategic conversations with their customers.
This is a unique opportunity to join a fast-growing team and leave your mark as the team scales up. Your efforts will support the foundation for the Sales & Success Analytics team and will contribute to the company's growth.
What you'll do

• Find the stories buried in data and build scalable solutions (such as dashboards) that enable customer success managers to be successful at their job.
• Ensure clarity, consistency and visual efficiency of reporting to make sure customer success people can find the right data and insight easily and utilize them often.
• Be a vocal and proactive partner. Guide your key partners line of questioning rather than just fulfilling requests. Provide insights and conclusions rather than data outputs.
• Collaborate with Data Engineers to improve our analytics infrastructure and data quality.
• Enjoy being outside of your comfort zone - understand always changing business needs, explore new tech and tools, trace data issues to the source, or find a new way to address an old problem

What you'll need

• 6+ years of Analytics or Data Science experience in a fast growing hyper-growth organization
• Profound experience writing SQL queries and working with large data sets
• Find the stories buried in data using statistical analysis
• Experience in BI tools (e.g Looker) and designing and building dashboards
• Experience in managing project independently, partnering with sales, success, revenue operations professionals
• Focus on delivering results quickly with iteration, instead of waiting for perfection.
• BA in Applied Math, Physics, Statistics, Economics, Information Technology, Data Analytics, Computer Science, or an equivalent field

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

The reasonably estimated salary is specific to San Francisco, CA and may not be applicable to other locations. The range for this role is between $180,000 - $247,500. Included in the total package is an equity component, this may also include variable compensation. Final compensation is based on factors such as the candidate's skills, qualifications, and experience.
About Miro
Miro provides a visual workspace for innovation that enables distributed teams of any size to dream, design, and build the future together. Our mission is to empower teams to create the next big thing by creating a place where teams can create together seamlessly, regardless of location.
Today, more than 50 million users in 180,000 organizations including Nike, Ikea, Deloitte, WPP, and Cisco depend on Miro to improve product development collaboration, to speed up time to market, and to make sure that new products and services deliver on customer needs.
Miro's visual workspace enables distributed teams to come together to synthesize information, develop strategy, design products and services, and manage processes all throughout the innovation lifecycle. When you look at a Miro Board, you can see hundreds of collaborators moving through the space as named cursors on the screen designing, contributing ideas, providing feedback, and co-creating together with shared tools and information.
Everyone in Miro has access to the same shared capabilities designed for innovation including diagramming, wireframing, real-time data visualization, and built-in support for agile practices. Miro's workspace is integrated with more than 130 other applications including Jira, Azure DevOps, Asana, Zoom, Slack, and Teams, many of which offer two-way integrations and can be dynamically updated directly from Miro.
Miro enables organizations to accelerate time to market and ensure continuous alignment with customer needs and company strategy. In most organizations, Miro is used by product development teams looking for a new, better way to drive innovation. However, we see more teams including marketing, sales, management consulting, architecture, creative design, and HR that are increasingly applying innovation methodologies such as design thinking and agile practices and adopting Miro for this work.
Check out more about life at Miro:

• Youtube: https://www.youtube.com/@lifeatmiro
• Blog: https://miro.com/careers/life-at-miro/all/
• Instagram: https://www.instagram.com/wearemiro/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .