Lead Success Analyst

About the Role
The Analytics team at Miro has a clear mission - use data to make better decisions. We are a small and highly experienced team of folks who pride ourselves on finding ways to answer some of the most exciting yet sophisticated business questions.
As Miro grows, we are looking to expand the Analytics team and to hire a strong Success Analyst. You will support Customer Success teams by giving them timely and easy access to key customer metrics and by proactively identifying and sharing strategic insights about our customer base. The Success team will rely on your data to prioritize their efforts and use your insights to have strategic conversations with their customers.
This is a unique opportunity to join a fast-growing team and leave your mark as the team scales up. Your efforts will support the foundation for the Sales & Success Analytics team and will contribute to the company's growth.
What you'll do

• Find the stories buried in data and build scalable solutions (such as dashboards) that enable customer success managers to be successful at their job.
• Ensure clarity, consistency and visual efficiency of reporting to make sure customer success people can find the right data and insight easily and utilize them often.
• Be a vocal and proactive partner. Guide your key partners line of questioning rather than just fulfilling requests. Provide insights and conclusions rather than data outputs.
• Collaborate with Data Engineers to improve our analytics infrastructure and data quality.
• Enjoy being outside of your comfort zone - understand always changing business needs, explore new tech and tools, trace data issues to the source, or find a new way to address an old problem

What you'll need

• 6+ years of Analytics or Data Science experience in a fast growing hyper-growth organization
• Profound experience writing SQL queries and working with large data sets
• Find the stories buried in data using statistical analysis
• Experience in BI tools (e.g Looker) and designing and building dashboards
• Experience in managing project independently, partnering with sales, success, revenue operations professionals
• Focus on delivering results quickly with iteration, instead of waiting for perfection.

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About Miro
Miro is an online, visual collaboration platform designed to unlock creativity and accelerate innovation among teams of all kinds. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 45M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,500 employees in 12 hubs around the world. To learn more, please visit: https://miro.com .
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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