Lead Support Engineer

Unqork is a new way to build enterprise software: it's a purely visual, drag-and-drop no-code platform designed to support the scale, complexity and security that enterprise applications require. Our customers are leaders in insurance, financial services, healthcare and the public sector, and they use Unqork to build custom software faster, with higher quality and at lower costs than code-based approaches. Founded in 2017, Unqork reached unicorn status in 2020, with a valuation of $2B. Unqork has been named one of the Best Startup Employers by Forbes, Best Places to Work by Built In and one of LinkedIn's Top Startups.

What you'll do:

• Report to our Director of Operations | Global Support Services
• Commit to your team’s Diversity, Equity and Inclusion goals created in our DEI Unqork Application
• Partner with support leadership to operationalize and improve support processes
• Guide positive outcomes for technical support issues across the account portfolio
• Foster education and process documentation for support team
• Parter with platform operations and customer success teams to lead support models and new processes focused on scalability
• Provide exemplary service to our clients and internal collaborators
• Lead teams to lead strategic projects
• Grow and mentor associate and junior members of the team

What you'll bring:

• 6+ Years in Software Support or Technical Implementation (preferably SaaS or similar)
• Knowledge of Databases+API/Integrations (MongoDB a plus)
• Experience supporting or deploying applications built on the cloud - AWS experience/certification preferred
• Technical Troubleshooting Experience and Ability (no-code experience or similar a plus)
• Success in Designing, Documenting, Educating, and Implementing new Operational Processes
• Service Mindset - Customer-focused
• Strong leadership skills and/or experience

Benefits:

• Work from home with a remote-first community
• Unlimited PTO (and the encouragement to use it)
• Student loan payback program
• 100% employer-covered medical, dental, and vision options available to you and your dependents
• Flexible Spending Account (FSA)
• Monthly stipend toward your WFH setup, vacation, development and more
• Employer-sponsored 401(k) with contribution match
• Free Peloton membership through UHC
• 16 weeks of Paid Parental Leave for all new parents

Unqork is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.