Lead Support Engineer

Work Flexibility: Hybrid or Onsite

Position summary:

• As a Lead support engineer you will join the process excellence department to grow Stryker’s capabilities in Automation and Analytics. This position will contribute to the Process Excellence goals by ensuring a robust infrastructure for finance services. We are looking for an individual that excels in maintaining, developing, and scaling our services platform for rapid growth through agile development practices while keeping in mind our customers. This technical position will also support software integration by diagnosing, troubleshooting, and debugging common problems.
• The job requires professional knowledge gained through substantial applicable work experience, to supplement formal knowledge, in order to apply principles and concepts of own discipline in resolving issues as they arrive. Full supervisory responsibility, ensuring team members are motivated and capable of delivering a professional service and a high level of performance. Professional leadership includes setting objectives, coaching employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes. This job typically requires a degree or equivalent and a minimum of 4 or more years experience.

Essential duties & responsibilities: (detailed description)

• This position is a first line supervisor or manager with primary responsibility for providing guidance, such as delegating work assignments to direct employees.
• Work closely with the developers, and architects to automate and setup infrastructure solutions along with automated build and deployment methodologies.
• Create the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources.
• Use CI/CD best practices to create and implement an improved CI/CD strategy and release pipeline 
• Implement a robust logging/monitoring/alerting solution using industry best practices 
• Provide support in backend development process with expert debugging skills. 
• Drive product enhancements and fixes based on product expertise and customer interactions. 
• Define and solve important architectural issues based on their customer knowledge. 
• Support development and maintenance of internal procedures and documentation that encompass the full lifecycle of data analytics related activities. 

Education & special trainings:

• Bachelor’s degree in Computer Science or related fields.
• Fluent spoken and written English. Any other language is a plus. 
• Preferred: Knowledge in Azure Devops, UIPath , Power Platform.

Qualifications & experience:

• +4 years of work experience related to infrastructure support or/and applications support. 
• Experience in software development environments using Agile / SCRUM, and code management/versioning (e.g. git). 
• Working knowledge of at least one general programming language. C# or Python preferred. 
• Working knowledge in bash scripting. For instance Powershell, bash, etc. 
• Ability to analyze business situations and apply excellent organizational/communication skills and attention to detail in business case evaluation and requirements analysis. 
• Experience creating process flow diagrams and technical specifications. 

Physical & mental requirements:

• Ability to work well with cross-functional teams, multi-task and meet deadlines consistently. 
• Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively. 
• Strong research, problem-solving and troubleshooting skills. 
• Able to work under time pressures without compromising accuracy. 
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. 
• Goal-oriented developers. Keeping the customer and system requirements squarely in focus, people who deliver safe and robust solutions. 

Travel Percentage: 20%