LEAD SUPPORT SERVICES ASST

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Night - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
The Support Services Lead monitors and reports on work activities, attendance and problems for the assigned shift supporting the operations of Supply Distribution for the Medical Center. Participates as assigned in training, performance evaluations and corrective action. Performs duties of Support Service Assistant I and II. May substitute for Supervisor during absences of the latter.

Locations
Stanford Health Care

What you will do

• Assists in the training of all new employees and in teaching new or revised procedures.
• Calls in additional staff and makes changes on work schedule in the event of absences.
• Follows Medical Center Infection Prevention policies and procedures.
• Follows Medical Center safety guidelines for self, patients, visitors and employees.
• Is responsible for self-assessment and personal professional development of new skills or clinical knowledge to maintain current with position.
• Maintains a professional work environment: keeps work area clean and organized.
• Makes certain that rest periods and meal breaks are taken according to schedule.
• Manages information utilizing appropriate manual or electronic systems.
• Monitors work activity and reports discrepancies or unusual events to the Supervisor.
• Presents change of shift report.
• Provides input for the performance evaluations of assigned staff and may initiate corrective action.
• Responds to patient and non-patient emergencies according to Medical Center policies and procedures and job requirements.
• Seeks resources for direction, when necessary.
• Takes daily roll and reports all tardiness and absences to Supervisor.
• When assigned, performs duties of Support Service Assistant I or II.

Education Qualifications

• High School Diploma or GED equivalent

Experience Qualifications

• One (1) year of directly related work experience

Required Knowledge, Skills and Abilities

• Ability to maintain confidentiality of sensitive information
• Ability to maintain professional behavior and appearance
• Ability to manage time
• Ability to perform work-lead responsibilities such as training and orienting new employees, assigning and reviewing work for completeness and accuracy, scheduling work, and other coordinating and support duties for a supervisor/manager
• Ability to promote a positive work environment by practicing good communication, diversity awareness and teamwork
• Ability to speak, read, write, and understand English effectively at a level appropriate for the job
• Ability to state the hospital and department mission statements and understand how they participate in and contribute to them
• Ability to work effectively as a leader and a team player
• Knowledge of computer systems and software used in functional area
• Knowledge of the mechanical and electrical equipment handled by the department

Licenses and Certifications

• None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.