Lead – Technical Advisor

Company Description

Sutherland is seeking an attentive and goal-oriented person to join us as Lead – Upgrade Tech Advisors. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Job Description: The Technical Advisor participates in all stages of the implementation lifecycle for exports (discovery, configuration, testing, deployment, post-go-live support) to review technical readiness in the customer's environment, under the direction of the Project Manager, and may lead one or more activities. Project responsibilities include; gathering customer requirements, configuring the technical components of the Client solution, ensuring infrastructure readiness meets specifications, setting and managing customer expectations regarding the technology and how it will reside in the production environment, knowledge transfer to the customer System administrators and IT staff, troubleshooting issues throughout the implementation cycle and identifying risks and communicating issues to the Project Manager.

Job Responsibilities:

• Document and validate customers’ requirements and map to the Clients functionality.
• Creating a system blueprint and dataflow diagram for each project
• Conduct consulting sessions (on the phone and in-person) to ensure technical readiness of the solution for production
• Attend internal project meetings and provide status on progress of activities and deliverables.
• Ensure infrastructure meets technical specifications and best practices
• Be a "go-to" resource for specific functional areas for both internal and external users
• SQL scripting to meet customer needs
• Document solutions and contribute to a solutions repository
• Document best practices and share with the Practice
• Contribute to internal knowledge share; review posted feedback on a continuous basis, and respond to questions
• Participate in Continuing Education sessions
• Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release.

Qualifications

Education: Bachelor's Degree Or any combination of education and experience would provide the required qualifications for the position.

Experience: 

• 10+ years of experience in healthcare IT in a technical role -- preferably with enterprise solutions.
•  Experience with software in a SaaS / Cloud computing environment.

Our most successful candidates will have: -

• Ability to read and understand a technical specification from a vendor.
• Ability to analyze vendor feedback and determine root causes and next steps.
• Industry certification in networking, SQL, AWS/Azure, etc.
• Experience with software in a SaaS / Cloud computing environment.
• Customer relationship acumen.
• Ability to engage with multiple projects & customers at the same time and manage priorities.
• Excellent organization, communication, and collaboration skills.
• Ability to lead and facilitate customer workshops and sessions.
• Superior technology and troubleshooting skills.
• Ability and willingness to travel to customer sites as needed.

Additional Information

All your information will be kept confidential according to EEO guidelines.

US shift timing.