Lead Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Technical Program Manager

Overview
The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.
The Fraud and Security Products team develops new capabilities for Mastercard's fraud prevention platform. We protect cardholders / card issuers and aim to eradicate credit card fraud. Our industry-leading platform processes billions of transactions per month with execution times literally 10X faster than you can blink. To enable us to uphold the high standard of these fraud and security applications we are looking for out-of-the-box thinkers to play a critical role in the upkeep and continual health of these products.
About the Role
• Responsible for planning, monitoring, executing and implementing projects in a SAFe Agile methodology
• Assist in developing long-range plans and strategies to achieve business growth
• Provide technical and advisory support for staff to ensure the development and implementation of applications/infrastructure
• Ensure a successful delivery, which may include: development and management of overall project plan, schedule & budget adherence, status reporting, escalations, testing, user approval, final corrections, and methodology compliance
• Provide leadership and oversight on various projects of a complex nature
• Responsible for planning, developing, and executing schedules to ensure timely completion of project deadlines and milestones
• Responsible for overall relationship and deliverables across all projects
• Assists in leading complex initiatives of strategic importance (e.g. cross functional/cross geographies)
All About You
• Possess a collaborative nature with experience working in a highly matrixed organization
• Detail-oriented and pro-active, with the ability to function under pressure in an independent environment.
• Possess strong communication skills - both verbal and written – and, collaborative skills and organizational skills
• Excellent time management skills
• Willingness and ability to learn and take on challenging opportunities
• Deep knowledge of software development processes including Agile processes and continuous delivery
• Ability to serve as mentor to other team members
• Have experience working on global projects and programs across multiple geographies and functions
#SecuritySolutions

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.