Lead Technical Writer

Job Description

This role could be hybrid or remote based on proximity to an office location.

The Lead Technical Writer leads the development of documentation to be used in training programs and day-to-day job performance. Working with subject matter experts, the incumbent evaluates documentation effectiveness, identifies potential process gaps, and develops procedural documentation accordingly.

At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy, and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.

What you do

• Develops and designs documentation and tools to train associates to develop skills for use in delivering quality customer interaction.
• Develops and designs documentation and tools to ensure associates can perform daily tasks efficiently and consistently.
• Partners with internal stakeholders, trainers, and other technical writers to gain deep understanding of the subject matter to build out subject matter content strategy.
• Translates complex subject matter into clear and effective training and procedural materials.
• Analyzes process documentation gaps and recommends improvements to enhance efficiency and quality.
• Develops procedures, job aides, and knowledge management strategies.
• Monitors and utilizes existing and emerging technical writing technology.
• Stays up to date on upcoming/trending technical writing platforms.
• Leads implementation and ongoing management of departmental projects and system testing.
• Provides guidance to entry level associates and peers. May take lead on complex situations.
• Performs additional duties as assigned.

What you bring

• Bachelor's Degree, or equivalent experience required.
• 3-5 years of related experience required.
• Understanding of documentation lifecycle and knowledge management principles
• Experience with HTML preferred.
• Excellent communication, interviewing, and collaboration skills
• Strong organizational skills with a keen eye for detail

What We Offer

• Our company motto is "Fulfilling Life" and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
• Being a mutual-based organization, the return on our investment goes back into the company, to benefit our members/customers.
• We're committed to professional development, opportunity, inclusion and diversity. Team building and collaboration are also priorities.
• A total rewards package with all the comprehensive health and welfare benefits you'd expect, including competitive pay and incentives, 401(k), flexible work schedules and time off to care for yourself and others.
• Additional popular benefits, including tuition reimbursement, and student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, training and career development opportunities.

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Company Video

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