Leader, Business Technology

Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it's time to make a healthy career move to MVP!

There are some positions at MVP where your work may require an onsite or community component. When working in an MVP office and/or in the community on behalf of MVP, you must be fully vaccinated against COVID-19, and have received the first booster dose within one month of eligibility.

Full-Time, Exempt

This is a brand-new position within MVP's Operations department aligned with MVP's values that delivering a best-in-class experience for our customers requires us to challenge the status quo and encourage others to do the same.

The Leader for Business Technology will oversee the advancement of MVP's technical assets across the organization. Managing a team of business technologists, the Leader will interact with departments across the enterprise to assess, plan, execute and monitor changes that drive greater efficiency and effectiveness throughout MVP. The Leader, Business Technology will chair an interdepartmental group of efficiency experts and will be accountable for the advancement of the business vision, one year and three-year plans. This Leader will own the development, prioritization, advancement, budgeting and monitoring of a business efficiency scorecard that drives continuous improvement across the enterprise.

The role includes, but is not limited to the following activities:

• Manage a team of business technologists that drive system efficiencies and effectiveness throughout the organization
• Lead an interdisciplinary and inter-departmental team of business experts to create and manage an efficiency roadmap that aligns with enterprise goals
• Accountable for an efficiency scorecard that continuously advances business efficiencies
• Interacts with departments across the company to plan and execute business efficiency exercises, responsible for the reporting, budgeting and return on investment/value assessments
• Collaborates on efficiency execution plans with sensitivity to varying departmental stages of development/maturity
• Teaches about available technologies across the organization that advances the understanding of possibilities that advances business efficiencies
• Uses every aspect of the MVP Way in day-to-day work

Minimum Education:

Bachelor's degree or equivalent in technical job experience. Master's Degree preferred

Minimum Experience:

5+ years' business/system management background. Experience gathering and facilitating

requirements & design sessions. Experience supporting complex system changes and new

requirements, including system and ROI analysis. Successful results of implementing system and process changes that drive organizational efficiencies. Prior supervisory/leadership experience preferred.

Desirable Experience:

Knowledge of various CAPS, ERP, and practice management systems, technology related to automation and robotic processing

Understanding of healthcare insurance industry

LEAN and Agile methodology training and/or certifications

Required Skills:

• Excellent communication skills both written and verbal
• Interpersonal skills and ability to work with all levels of the organization
• Adept at partnering with stakeholders to understand their processes and working with them to collaborate on solutions.
• Ability to manage multiple assignments simultaneously with a high level of autonomy
• Strong leadership skills with ability to function tactically with business areas but is also comfortable with senior level presentations
• Successfully develop managed employees with leading by example, coaching and mentoring, results with their increased performance, advancement
• Flexibility and adaptable personality to handle shifting needs, evolving priorities and urgent situations that arise
• Detail orientation with strong organizational skills
• Ability to learn and apply new concepts quickly
• Ability to meet tight deadlines
• Ability to formulate and express ideas clearly and effectively in verbal and written presentations
• Ability to collaborate across teams with strong interpersonal skills
• Ability to tolerate stress
• High technical acumen, ability to quickly learn new systems and technologies

About MVP
MVP Health Care is a nationally recognized, not-for-profit health insurer caring for more than 700,000 members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse, employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve. MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the EEO is the Law Poster and Supplement protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at [email protected]

Please apply and learn more - including how you may become a proud member of our team.

Other details

• Job Family Claims/Operations
• Pay Type Salary

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