Leader, Dynamics Functional Implementation

Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it's time to make a healthy career move to MVP!

There are some positions at MVP where your work may require an onsite or community component. When working in an MVP office and/or in the community on behalf of MVP, you must be fully vaccinated against COVID-19, and have received the first booster dose within one month of eligibility.

Full-Time, Exempt

Position can be Virtual/Remote.

The Leader, Dynamics Functional Implementation will execute the enterprise implementation of the Microsoft Dynamics CRM (Customer Relationship Management) platform under the guidance of the Director, Dynamics Functional Implementation and relative to the organization's planned strategy effectively across teams while maximizing efficiency and capitalizing on the full features and benefits of the Dynamics platform. The Leader will guide their team in an agile fashion, participate in planning, organizing and management of all CRM applications projects to ensure effective operations. Monitor CRM processes, resolving issues that arise in the execution of campaigns & workflows. Works closely with organization & departmental leaders to develop objective performance measurements that are consistent and aligned with the enterprise. Identify areas for improvement and develop technical improvement plans. Work with IT partners to design, configure, test and deploy changes to CRM database entities, fields, screens, forms, workflows, reports and dashboards. Design, develop and implement key reports using available BI tools. Assist Marketing and Communications in analysis and reporting of campaign effectiveness including traffic, acquisition, conversion, retention and revenue. Staying informed on current as well as new and emerging Microsoft Dynamics CRM features, roadmaps and releases. Maintaining the system security including sharing rules and security levels. Document processes, workflows and field maps. Assist end users with day-to-day questions, problems and issues. Assist trainers or business partners with end-user training, including the creation of user documentation and training materials. The Leader will work closely with the Director, Dynamics Functional Implementation to present initiative progress to applicable steering committees. Maintain detailed documentation as it relates to projects and departmental initiatives. Performs other duties as assigned.

POSITION QUALIFICATIONS

Minimum Education:

Bachelor's Degree or equivalent in experience technical job experience

Minimum Experience:

3+ years' (5+ years' preferred) experience with Microsoft Dynamics or similar CRM platform.

3+ years' experience managing CRM technology projects, including gathering and documenting business requirements, designing, and configuring forms, developing workflows, reports, and dashboards, and troubleshooting application bugs

3+ years managing staff, including writing, and delivering of performance reviews, and providing appropriate support and knowledge to facilitate in career growth and opportunities.

Desirable Experience:

5+ years supporting a large Microsoft Dynamics CRM environment

Microsoft Dynamics CRM certifications

Experience leading teams in an agile environment

Understanding of healthcare insurance industry

Required Skills:

Strong leadership skills with ability to function tactically with business areas but is also comfortable with senior level presentations

Proven leadership skills

Excellent communication skills both written and verbal

Excellent collaboration and interpersonal skills and ability to work with all levels of the organization

Strong ability to deal with a high degree of ambiguity and drive clarity in key areas

Ability to focus on our various constituencies, operate in an environment with changing priorities as determined by the customer, generate, and consider new and different ideas/possibilities

Highly detail-oriented with strong analytical, technical, and interpersonal skills.

Adept in Microsoft Word, Excel, PowerPoint, and the management of data and reports.

Experience in strategic planning, risk management and/or change management

Exceptional skills in critical thinking and problem solving.

Skilled in decision-making and conflict resolution

Excellent convening and meeting facilitation skills

Able to tolerate stress

About MVP
MVP Health Care is a nationally recognized, not-for-profit health insurer caring for more than 700,000 members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse, employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve. MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the EEO is the Law Poster and Supplement protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at [email protected]

Please apply and learn more - including how you may become a proud member of our team.

Other details

• Job Family Claims/Operations
• Pay Type Salary

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