Leadership Communications Manager

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

American Express has a great opportunity for a dynamic communications professional with a passion for working with technologists to help them achieve their goals. This role will support a global team of more than 8,000 experts who are transforming the way the company uses technology to drive business success. The ideal candidate for this role will be:

• An energetic contributor who sets a high bar for quality and drives innovation and great results.
• A creative thinker who can execute a comprehensive communications strategy that addresses a range of constituencies.
• A curious life-long learner who seeks outside perspectives and infuses their work with novel approaches.
• An outstanding writer, editor, and content creator who is versatile across a range of formats, delivery channels (digital and person-to-person), and types of messages.
• A strong collaborator and influencer who builds effective relationships.
• An agile communicator who demonstrates sound judgment and presence.

The Manager, Colleague Communications, is responsible for executing a communications channel and vehicle strategy to inform and engage Technology colleagues globally and build understanding of the Technology strategy to power growth for the company. This role sits within the company's Corporate Affairs & Communications organization, and reports to and will partner with the Director, Colleague Communications, to execute a communications strategy to help keep Technology colleagues informed about and engaged in the organization's strategy, priorities, performance, and key initiatives.

Primary Responsibilities:

• Support the creation of a channel and vehicle strategy for the Technology organization, optimizing engagement by leveraging the company intranet, Slack, meetings/events, social media, feedback tools, and more.
• Write, edit, and manage content for communication vehicles, including the company intranet and Slack.
• Deploy innovative approaches and tactics to drive colleague engagement.
• Manage an editorial calendar aligned with business priorities.
• Support development and execution of communications for the annual internal hackathon, developers conference, and other colleague events.
• Support Technology Communications' measurement and data management practice and processes to enhance the effectiveness of colleague communications.
  • Create and manage surveys and reports for online channels and vehicles.
• Refresh the Technology organization's visual identity for communication channels and vehicles, in alignment with American Express brand guidelines.
• Partner on and support the execution of colleague engagement communications and activities to support a culture of belonging and inclusion, plus continuous learning and development.
• Support content development for global leadership events, as needed.

Minimum Qualifications

• Minimum of 5 -7 years of experience in managing colleague communications programs within a corporate communications setting; experience working within an information technology organization or other technical environment is preferred.
• Proven track record of delivering high-impact internal communications, including development of messages, integrated communication channel strategies, strategic communications plans, innovative digital content, audience segmentation, and measurement approaches and metrics.
• Excellent writing and editing skills; ability to communicate clearly and effectively across a variety of formats, tones, and audiences, including interpreting technical information into language that is understandable by and compelling to target audiences.
• Strong knowledge of communications delivery platforms and measurement tools.
• Proficiency in the use of MS Office products, especially Word, OneDrive, and PowerPoint, and ability to develop graphics and visuals to enhance the effectiveness of communications.
• Strong knowledge of content management and employee experience platforms (Unily a plus).
• Self-starter with the ability to manage multiple projects in a fast-paced environment.
• Exceptional collaboration skills and an ability to build relationships at all levels.
• Bachelor's degree in related field, or equivalent work experience required.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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