Lead/Principal Technical Program Manager

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

What You’ll Do

• Drive multiple large-scale technical projects, working cross-functionally with product manager, designers, so:ware development team, business operations and external partners across organizations to guarantee a smooth and efficient product delivery.
• Defines and implements cross-team processes to improve efficiency and delivery (SDLC), defines metrics to measure and monitor efficiency and effectiveness of the processes and drives adoption across organizations.
• Monitors and tracks complex programs effectively by providing periodic updates to technical, non- technical teams and Senior Management
• Has the right balance of technical, project management and business/product acumen and manages delivery across SDLC serving as a single point of contact.
• Handle multiple competing and changing priorities in a fast-paced environment
• Manages stakeholders from different cross functional teams by setting expectations and providing.
• frequent program/project updates.
• Develop and implement project management methodologies, standards, and tools.
• Ensure PMO processes and practices are aligned with industry best practices.

What Makes You Qualified

• Maintain a comprehensive project portfolio dashboard for tracking project performance.
• Conduct regular portfolio reviews and status updates to stakeholders.
• Ensure project documentation is complete, current, and stored appropriately.
• Implement governance practices to ensure projects adhere to scope, schedule, and budget constraints.
• Develop metrics and KPIs to measure project performance and PMO effectiveness.
• Generate regular reports on project status, risks, issues, and resource utilization.
• Analyze project data to identify trends and areas for improvement.
• Facilitate communication between project teams, stakeholders, and senior leadership.
• Ensure stakeholder expectations are managed and met through effective communication and reporting.
• Provide training and development opportunities for project managers and team members.

Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.