Lean Business Intern

Customer Success is driving Intuit's transformation to become an "AI-driven expert platform", innovating on the way customers access expertise and digitizing the services industry. These customer experiences are delivered through offerings such as TurboTax Live and QuickBooks Live, and extend to how customers access help and support through their entire journey, across all of our offerings. Further, Customer Success is responsible for delivering an outstanding experience to our experts - the people on our platform who deliver advice and support to customers.

Responsibilities

Primary Accountabilities:

You will be a part of LEAN Transformation & Continuous Improvement team that spearheads efforts to institutionalize a process excellence culture & mindset along with delivering process re-engineering, and optimization initiatives using LEAN & Continuous Improvement methodologies, concepts, & principles.

You will work closely with the Lean Thrive team to develop & train the organization on the end-to-end LEAN methodology, change management & optimization standards. You will help to create lean standards where no standard exists, and continuously improve existing standards. You will create & train the Thrive Lean organization on the standards to ensure consistent application of the Lean Management System.

• Learn Lean Management System standards to be used by Lean Business Partners in the Thrive Lean Community focusing first on Daily Management, Problem Solving, Kaizen, Hoshin Kanri, Value Stream Mapping, Standard work, Gemba
• Standards Lifecycle Management with document control to keep updated and effective standards innovated by the people using them daily
• Help develop the approach(es) to quickly develop the skill set in the organization of the new & improved Lean Management System standards
• Active participation in development of Continuous Improvement Transformation Community & Culture through active involvement in a variety of workshops, forums & training sessions related to LEAN & other Process Excellence concepts & practices
• Learn Change Management standards to enable successful LEAN deployment
• Assist in coaching the Thrive Lean organization to accelerate the adoption of the Lean Management System standards as well as deepen the skillsets of the Lean Thrive team.