Learning Advisor - Operations & Technology

Operations & Technology (O&T) is the heartbeat of any organization. At Citi, our talented Operations & Technology people are the force behind delivering services for our clients, building our banking systems, paying our vendors and employees, and keeping our bank safe and resilient in the face of threats and risks, such as cyber-attacks and natural disasters.

Our mission in O&T Learning & Development is to equip and enable our O&T employees with the skills they need to deliver excellence and thrive in their careers.

We are looking for a creative and purpose-driven team member with a deep passion for Learning & Development to join our team of committed and passionate Learning Professionals. The O&T Learning Advisor will function as a senior contributor of the team with end-to-end coverage of a global business and play a key role in forming, executing, and delivering the global learning strategy and book of work.

Key Responsibilities:

• Manage and execute Learning & Development initiatives and programs end-to-end. This includes:
  • Formulating learning strategies in support of business strategies and priorities
  • Conducting learning needs analyses
  • Facilitating design workshops and focus groups
  • Designing and creating the end-to-end learner experience
  • Building and curating learning content and courses
  • Planning and implementing training logistics
  • Guiding training course set-ups and completions in the Learning Management System
  • Designing and governing learning dashboards and reports
  • Measuring and analyzing the effectiveness of learning solutions
• Collaborate with global business partners, HR partners, and regional L&D teams to socialize and drive adoption of sustainable learning solutions
• Design and facilitate instructor-led courses and workshops, and manage the logistical planning processes and learning administration
• Design and build Degreed Learning Plans, Learning Pathways and Skill Assessments
• Develop presentations, communications, and marketing materials for a wide range of audiences and purposes, including presentations to HR and Business Partners and communications / marketing to learners
• Serve as escalation point for learner inquiries and troubleshooting
• Support the development and implementation of consistent methods and metrics to measure the effectiveness of learning solutions and proactively execute improvements as needed
• Identify and implement ongoing process improvement opportunities to proactively address pain points in the L&D experience
• Keep abreast of leading-edge learning trends and learning technologies to continuously push the possibilities of adult learning
• Partner with other learning professionals on special projects as needed across Citi Learning

Qualifications:

• 5 to 8+ years of work experience
• Proactive, self-motivated, and results-oriented team player with a strong sense of accountability and consistent follow-through
• Breadth of experience in needs assessments, instructional design, and delivery for multiple modalities (e.g., classroom, self-paced, virtual)
• Experience in Organizational Development and Organizational Effectiveness, Talent Development, Diversity, Equity, and Inclusion (DEI), and Coaching is highly preferred
• Experience in Program / Project Management and Change Management is valued
• Strong writing skills and presentation skills
• Excellent communication skills with demonstrated ability to escalate issues and propose potential solutions
• Advanced Microsoft Office skills with an emphasis on MS PowerPoint and Excel

Key Competencies:

• Ability to design and source high impact learning solutions that will fulfill the learning strategy
• Strong ability to develop partnerships and collaborate across a complex organization
• Team-oriented person who values different perspectives and feedback
• Ability to influence without authority and motivate others to act
• Excellent communication skills and executive presence
• Excellent organizational, planning, prioritization, and time management skills
• Ability to adapt to rapidly evolving and changing priorities, with resilience and flexibility, and is proactive in escalating issues

Education:

• Bachelor's / University Degree or equivalent experience

Job Family Group:
Human Resources

Job Family:
Talent, Development, Learning & Diversity

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.