Learning and Development Manager

The Learning and Development Manager is responsible for improving the productivity and performance of all associates and ensures the company offers employees timely and relevant learning and development events to prepare for current and future roles within Bergen Logistics.

Responsibilities

• Responsible for all leadership development programs (i.e., Internship, MIT, Mentorship, IDPs, etc.)
• Actively searches, designs, and implements effective methods to educate, enhance performance and recognize performance.
• Partner with business leaders and subject matter experts to define learning objectives and develop and/or curate learning solutions.
• Working with Recruiting, leads the overall strategy, implementation, and program management for onboarding new employees.
• Establishes Key Performance Indicators and quarterly goals to assess and drive L&D impact.
• Works with HR Managers/head of HR to ensure follow-through on succession planning outcomes.
• Ensure up-to-date and innovative learning and development services.
• Updates the LMS platform with relevant content; generates user reporting; clarifies understanding of platform usage; and, maximizes/plusses up what the platform can offer.
• As needed, lead, and facilitate learning programs including classroom and remote learning, small groups, and large groups.
• Oversee evaluation and feedback of learning and development programs; assess and improve effectiveness and business impact of programs.
• Provide overall leadership and direction to the learning and development team including coaching, mentoring and development.
• Develop and manage budget for learning and development ensuring cost effective methods are utilized.
• Appraise new technologies on an ongoing basis to enable learning and development strategies.
• Oversee external vendor relationships and work with external content experts to create customized learning solutions.
• Works across the organization to identify areas where common training solutions can be leveraged company wide.
• Trains, coaches, and empowers managers and supervisors to effectively support their teams' development efforts.
• Develops and maintains organizational communications such (e.g., bulletin boards, newsletters, electronic vehicles) to ensure employees have knowledge of training and development events and resources.
• Conducts follow-up studies of all completed training to evaluate and measure results.

Requirements

• 5+ years of experience designing and implementing employee development programs.
• Bachelor's Degree: business, human resources, or related field
• Certified Professional in Learning and Performance (CPLP) or ATD credential required
• SPHR/PHR certification, preferred
• Logistics, distribution center or manufacturing experience preferred
• Knowledge in designing, developing, and delivering impactful learning and development programs.
• Prior experience with implementing, managing, and maximizing an LMS platform.
• Knowledge of project management tools and techniques.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Verbal and written communication presentation skills.
• Excellent platform and presentation skills.
• Prior experience implementing train-the-trainer initiatives.
• Ability to listen constructively for ideas, problem resolution and customer satisfaction.
• Problem solving and negotiation skills.
• Ability to identify and manage vendors effectively.
• Ability to collaborate effectively with all levels.
• Ability to interact with and influence key stakeholders.
• Ability to travel.
• Spanish language fluency, writing and speaking, is preferable.