Learning and Development Partner

Company Overview

Sleep Number team members are part of a passionate, purpose-driven culture that supports improving the health and wellbeing of society through higher quality sleep. We are not just focused on our customers, however; being employed by Sleep Number means your personal wellbeing is important, too. As we continue to grow, we are looking for team members who will bring their unique personalities, backgrounds, and skills to work. Whether you are entering, returning, or experienced in the workforce, we have a place for you.

In our 35+ years in the industry we have improved over 14 million lives, and we are just getting started. With 5,000+ team members nationwide supporting work disciplines from technology to manufacturing, retail stores to field services technicians, corporate teams to customer service, we are a sleep innovation leader because of our team members. Now is a great time to join us as we invest further in our people and sleep innovation. #TeamSleepNumber

Position Purpose

We are seeking a Learning & Development Partner to support our customer facing team members. This is a challenging and rewarding opportunity for a learning leader to execute timebound learning and development in ways that will have a significant impact on people and business performance. The ideal candidate consistently identifies emerging learning needs, focuses on executing pre-established learning strategies, and facilitates training that results in measurable outcomes for the end learner. Critical to this role is the desire to work with frontline team members, ability to quickly assess and identify immediate learning needs, breakdown complex information and simplify into small behavior-based learnings, energy to facilitate training, and is a passionate advocate for both the team member and the customer experience.

Primary Responsibilities

• Implement and continuously improve programs relative to learning & development, analyze learning effectiveness, solicit feedback, develop new ideas and challenge the status quo to improve learning success.
• Demonstrates business insight for supporting function through deep understanding of the roles, capabilities, and business processes; strives become a subject matter expert utilizing networks of individual contributors and business leaders.
• Exhibits courage and provides an individual point of view at all levels, influences at the leadership level, balances stakeholders across the business function, and navigate organizational complexity.
• Lead the execution and development of content to adapt quickly to business needs. Determines the best modality (virtual, in-person, written, etc.) to meet the objectives of the learning experience and facilitates content to the end learner.
• Leads with a proactive learning approach. Works with functional leadership to develop, maintain, and execute a rolling 90-day training plan that incorporates both national initiatives and emerging needs.
• Skilled facilitator that can effectively manage a classroom, both virtually and in person, inclusive of managing support team members: teaching assistants, producers, supervisors, managers, cross-functional partners.
• Responsible for project management surrounding learning initiatives, directly impacts overall learning consistency and accountability across the business.
• May lead others and is expected to mentor and coach at a direct supervisory relationship.

Position Requirements

• 3-5 years in training facilitation preferred.
• Proven record of classroom and independent virtual training experience.
• Bachelor's Degree is preferred, or relevant Learning & Development experience.

Knowledge, Skills & Abilities

• Elevated Power Point creation, provide a visually compelling presentation with a cohesive theme.
• Strong script writing experience, able to write an impactful story for adult learners to digest content and implement new behaviors.
• Experience with public speaking, delivering stand up classroom training and coaching.
• Experience with training in multi-modal environments (virtual, in-person), knowledgeable with systems and with virtual best practices.
• Excellent written and verbal communication skills. Ability to communicate relevant information to all levels of the organization.
• Ability to find three-way wins: our key stakeholders, our learners, and our customer.
• Excellent creative and analytical skills and the ability to convert information and needs into practical training deliverables.
• Detailed knowledge of adult learning principles and theories.
• Strong consulting capabilities with effective interpersonal communication skills.
• Passionate dedication to the delivery of consistent and unparalleled customer experience.
• Self-starter who possesses exceptional project and time management skills and has great attention to detail.
• Is open to, proactively asks for, and acts on feedback received.
• Works well independently and as a member of a team.
• Global thinker who performs well in high-pressure situations in a fast-paced, sometimes ambiguous environment.
• Nimble and embraces change enthusiastically.
• Demonstrated work ethic; ability to prioritize tasks, meet deadlines and work independently in a fast-paced environment; able to work under pressure and effectively manage stress and multitask effectively.
• Demonstrated problem solving skills

Working Conditions

• Flexible availability required - business needs may require work during non-core business hours.
• This role can be based at Sleep Number's Minneapolis headquarters, which offers a hybrid work environment with a blend of in-office and remote work. This role can also be hired as a remote position in the United States.
• This position requires at least 8 hours standing or sitting with regular computer use.
• Ability to work at home in a distraction free space.
• Available to support any time zone regardless of base location.
• Travel may be required, up to 75% to facilitate in-person learning & development programs, applicable to roles which support the field. Currently, this team spends 10% of their time traveling.
• #LI-REMOTE

Wellbeing

Our company's purpose is to improve the health and wellbeing of society.

Wellbeing is more than a catchphrase - it's a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center.

By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and much more.

Examples of how we invest in your wellbeing:

• Sleep - Our 360® smart bed for team members, and discounts on our innovations and sleep solutions for yourself and friends and family throughout the year.
• Physical - Wide range of wellbeing resources and services through our medical plans to improve your physical health.
• Emotional - Access to mental health resources, caregiving support, paid time off and parental leave to support your emotional wellbeing. Work for your day flexibility, available for select corporate roles.
• Financial - Competitive base and variable pay programs, ability to save for the future through a matched 401(k) plan and financial support to recover from an illness or injury.
• Community - Paid time off for volunteering and connections to our communities through our Diversity, Equity & Inclusion initiatives, and support for charitable causes.
• Career - Opportunities for career development and continuous learning, including a tuition reimbursement program.

Safety

Safety is a top priority for Sleep Number supporting customers and team members wellbeing. COVID-19 Precaution(s) are in place consistent with CDC guidelines, U.S. Department of Labor's Occupational Health & Safety Administration (OSHA), and state/local laws.

EEO Statement

Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.

Americans with Disabilities Act (ADA)

It is Sleep Number's policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.