Learning and Development Program Lead

Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs insurance technology providers and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting we can’t wait to meet you.

About the role

Are you passionate about unlocking human potential and driving organizational excellence? We're on the hunt for a dynamic Learning and Development Lead to revolutionize our training programs and propel our team to new heights! As our L&D champion you'll craft an immersive 2-week onboarding experience that turns newcomers into high-performers lead monthly innovation workshops that keep our processes razor-sharp and harness the power of new LMS technology to build a knowledge ecosystem that empowers every team member. Your creativity will shine as you standardize our communication ensuring our message is always clear consistent and compelling. If you're ready to shape the future of learning in a fast-paced and constantly growing environment where your ideas can make a real impact this is your chance to leave your mark and transform the way Reserv grows and excels together!

Who you are

• Strategic Thinker: You excel in aligning learning and development initiatives with organizational goals to drive performance and achieve business objectives.

• Experienced Professional: You bring a proven track record in designing and implementing effective training programs within the insurance industry or a similar field.

• Data-Driven: You leverage data and insights to assess training needs measure program effectiveness and continuously improve learning solutions.

• Innovative: You stay ahead of industry trends and integrate cutting-edge technologies and methodologies to create engaging and impactful learning experiences.

• Effective Communicator: Your strong interpersonal skills enable you to collaborate with stakeholders at all levels clearly convey ideas and build supportive relationships.

• Project Manager: You efficiently manage multiple projects ensuring timely delivery and high-quality outcomes while balancing competing priorities.

• Passionate Leader: You are dedicated to fostering a culture of continuous growth motivating employees and supporting their professional development.

• Adaptable: You thrive in a dynamic environment and are skilled at navigating change helping others adapt and maintaining momentum in learning initiatives.

What we need

We need you to do all the things typical to the role:

• Design manage and deliver a comprehensive 2-week training program for new employees

• Continuously update and improve the onboarding process based on results from operational QA and customer feedback programs.

• Develop and motivate claims employees to achieve their highest potential and act as a mentor during the training process.

• Develop and conduct monthly process improvement trainings

• Create and implement continuous education programs to enhance employee skills and knowledge

• Identify training needs through surveys interviews and performance data analysis

• Maintain and update the organization's knowledge database system or LMS

• Implement best practices for knowledge sharing updating and uniformity

• Develop and standardize email templates documents and other internal materials

• Ensure consistency in company-wide external customer communications

• Create and maintain style guides for various types of documents

• Measure the effectiveness of training programs through assessments and feedback

• Analyze data to identify areas for improvement

• Report on training outcomes and ROI to leadership

• Stay current with learning technologies and implement innovative solutions

• Manage learning management systems and other relevant software

• Liaison with claims staff to support internal project management needs i.e. (system      enhancements process revisions best practice documents etc.)

Requirements

• Bachelor's degree in Human Resources Organizational Development Education or related field

• 5+ years of experience in learning and development roles

• Proven track record in designing and implementing successful training programs in an insurance claims or related field

• Strong knowledge of adult learning principles and instructional design methodologies

• Excellent communication and presentation skills

• Proficiency in e-learning authoring tools and learning management systems

• Strong analytical and problem-solving skills

• Ability to work collaboratively across departments

• Demonstrated ability to adapt quickly to changing priorities and think on your feet in dynamic environments

• Track record of rapid personal and professional growth with examples of acquiring new skills or knowledge in short timeframes

• Experience breaking down complex large-scale problems into manageable components and implementing solutions incrementally

• Proven agility in learning and applying new technologies or methodologies to improve learning and development processes

• History of successfully managing multiple projects simultaneously while maintaining attention to detail and meeting deadlines

• Evidence of continuous self-improvement and a growth mindset such as pursuing relevant certifications or staying current with industry trends

Benefits

• Generous health-insurance package with nationwide coverage vision & dental

• 401(k) retirement plan with employer matching

• Competitive PTO policy – we want our employees fresh healthy happy and energized!

• Generous family leave policy

• Work from anywhere to facilitate your work life balance paired with frequent regular corporate retreats to build team cohesion reinforce culture and have fun

• Apple laptop large second monitor and other quality-of-life equipment you may want. Technology is something that should make your life easier not harder!

Additionally we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role

• Work toward reducing and eliminating all the administrative work from an adjuster role

• Foster a culture of empathy transparency and empowerment in a remote-first environment

At Reserv we value diversity in backgrounds perspectives and life experiences and believe that diversity in viewpoints and critical thinking drives innovation first-principles thinking and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role we would love to hear from you!