Learning and Development Program Lead

Do you like technology? Do you want to own your own training programs and create content? Do you want to see first-hand how the training you develop and launch impacts a department? Then keep reading!

A rapidly growing, entrepreneurial technology company, Alarm.com is seeking a Training Program Lead to join the Alarm.com Training Team. In this role you will oversee all ongoing education, both technical and non-technical, for our support call center. The ideal candidate is well versed in technology, enthusiastic, enjoys building relationships, and excels in an ever-changing environment. The role is responsible for the entire learner journey after initial onboarding for our technical support staff who primarily deliver phone and written support to our product installation partners.

By working with a variety of stakeholders you’ll identify what makes a successful support staff team member and outline the program learner objectives to create an ongoing education experience that helps people advance their careers.

Job Duties

• Develop long-term program goals which uphold the organizational standards of satisfaction, quality and performance. Adjust goals to meet the strategic direction of the organization
• Work closely with project sponsors, cross-functional teams, and stakeholders to plan and develop scope, deliverables, required resources and timing for new initiatives
• Oversee project work and manage project teams for optimal return-on-investment and coordinate / delegate project initiatives
• Facilitate and deliver learning content
• Work with invested parties to identify requirements, risks, opportunities and potential hurtles to include in project plans
• Oversee and maintain program documentation including procedures. Develop an operating plan and audit cycle
• Meet with stakeholders to discuss program status and goals. Present to various audiences and cater program content to be relevant for them
• Manage competing resources and priorities while designing content that meets business goals and shapes the learner experience
• Communicate project status, issues and decisions in an easy and transparent format
• Use evaluation methods to properly review and assess program outcomes to determine any areas of improvement or ways to improve efficiency
• Develop action plans to implement change based on identified trends and system improvements
• Build, analyze and evaluate program reporting that tracks key program outcomes. Share with relevant stakeholders in a comprehensive way
• Be a subject matter expert in the Alarm.com platform, partner tools, hardware and supporting technology

Skills

• High-level leadership skills
• Curriculum development
• Course creation
• Ability to schedule and manage time/ tasks effectively
• Conflict resolution and problem-solving skills
• Written and verbal communication
• Teamwork and motivational skills
• Facilitation and training delivery: Superior presentation skills
• Ability to work positively with a wide range of individuals
• Ability to influence stakeholders and work closely with them to determine acceptable solutions
• Delegate work based on support team’s skills, talents and availability
• Implement change management initiatives and create follow-through to ensure there is alignment with relevant stakeholders
• Analyze risk and mitigate unforeseen project roadblocks
• Test systems functionality in conjunction with project work

Qualifications

• 4+ years of experience in training/facilitation
• Works effectively in a fast paced, dynamic environment, across departments
• Effectively deals with ambiguity and takes action without every detail present
• Experience with Learning Management Systems and Webinar Platforms
• Experience with designing training programs and curriculums
• Well versed in instructional design, training methodologies, and competency assessments

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. Alarm.com was named to Fortune Magazine's list of the top 100 Fastest Growing Companies in 2021 and adds to the meaningful work we do to give property owners peace of mind, help them conserve energy and water, and stay connected to loved ones. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits including a wide choice of healthcare options with generous company subsidy, a health savings account option with company contribution, 401(k) with employer match, paid holidays and paid time off increasing with tenure, paid maternity and paternity leave, company paid STD/LTD and life insurance, flexible spending accounts, and a casual dress work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

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