Learning and Development Specialist, Customer Experience

The Customer Experience Learning and Development Specialist works within the Customer Experience Team and brings excellent problem solving, relationship building, and strong project management skills.

This is a crucial role within our department, to achieve our mission, which is to be the Brand Builders to our customers. To accomplish this, the L&D Specialist works closely with all our Customer Experience teams as well as with other departments critical to our success in achieving our mission. This role works with Marketing, Product, Operations, and our partners to collect and measure insights about customer behavior as well as helping to drive new initiatives and programs, foster customer and team relations and enhance their success.

How you’ll make an impact:

• Be a CX L&D champion by maintaining best practices while executing on goals.
• Partner with L&D manager and peers to document and communicate updates and action-items to the team, and deliver status reports to the team, our partners, and leadership.
• Organize workshops and meeting schedules.
• Track projects from inception to completion and be able to present findings.
• Contribute to the development of project estimations and integrated project plans.
• Work across multiple teams to capture drive initiatives.
• Take on projects with little structure and build out a cohesive plan in partnership with L&D peers.
• Support CX Managers with implementation of L&D tools for initiatives.
• Contribute to a portfolio of CX improvement projects that deliver measurable improvements, whether they are measured by standard customer satisfaction surveys, in-depth interviews, ad-hoc feedback, product insights or other types of observation.
• Partner with Voice of the Customer Lead to deliver impactful in-person trainings using customer insights.
• Ability to analyze data and insights that will lead to actionable solutions.

What we’d love to see: 

• Highly organized and a self-starter.
• Analytical mindset that can demonstrate change through data.
• Have project management experience or be willing to develop PM skills.
• Be able to effectively work cross-functionally and professionally.
• Excellent verbal, written, organizational, and time management skills.
• Strong attention to detail along with organization and follow-through skills
• Experience dealing with ambiguity and rapidly shifting priorities
• Passionate about Melio and the problems we are solving

Compensation, Benefits and Perks:

• Base compensation range is $72,500 - $85,000
• 100% health insurance coverage on selected plans for medical, dental and vision 

• Competitive compensation package 
• 401K matching automatically
• Equity
• Flexible PTO
• Weekly lunch perks
• Fitness classes
• Plenty of fun team activities
• Extensive career growth and development opportunities throughout a growing startup

About us: 

When we started Melio, we wanted to build more than an efficient Accounts Payable tool. We wanted to build a service that helps small businesses keep up with business. Melio is a B2B payments experience that not only saves time but also significantly improves cash flow. We aid to make the payment workflow so simple it helps businesses focus on their customers, not their back office. In our Denver, NYC and Tel Aviv offices, our #TeaMelio is made up of hardworking go-getters. We love to celebrate the successes of our team, and the continued success of our growing company! 

Here at Melio, culture is one of our biggest priorities. We champion a team that fosters diversity and inclusivity in all aspects. Regardless of gender, age, race, nationality, sexual orientation, parental status, or disability, Melio will consider all qualified applicants during our process as we are proud to be an equal opportunity employer. Even if you’re on the fence about applying to an open role, please throw your specs in the mix -- we’d love to connect with you!