Learning and Development Specialist, Payment Operations

As a Learning and Development Specialist for the Payment Operations team, you will play a vital role toward Melio’s service delivery of our payment processing. Working within the Payment Operations team, you will have an exciting opportunity to design, build, and implement a cohesive and comprehensive payment services and recovery up-skill program for our colleagues on the Payment Operations team. Utilizing in-depth knowledge of B2B payments practices, you will build strong relationships throughout the Payment Operations teams in order to continuously and consistently assess L&D needs, identify gaps, and provide/deploy effective development solutions. You will also collaborate with fellow Enablement colleagues, as well as work with a variety of other areas within the company. You may also have the opportunity to broaden the process documentation program to other areas of Payment Operations as the need arises.

How you'll make an impact:  

• Document and own a robust library of L1, L2 and L3 desk instructions for all payment operational processes and counter-party inquiries
• Identify opportunities to optimize and improve payment operations process documentation in order to best meet end-user needs.
• Maintain strong understanding of payment operational processes in order to keep training materials and content current and accurate.
• Partner with Payment Operations leadership to execute strategic roadmaps that support a continuous learning environment
• Work with our enablement organization to create learning journeys that up-skill the Payment Operations team
• Develop and implement training programs across payment operations and throughout company
• Build and maintain effective relationships to ensure universal standards of training and content delivery with Enablement stakeholders.
• Develop and provide systems training as appropriate to payment operations colleagues.

What we’d love to see: 

• Bachelor's degree required
• Operations experience preferred 
• Skills desired: Strong Business Acumen, Strategic Insights, Project Management, Attention to Detail, Curiosity, Creativity, Fearlessness
• Ability to think critically and use a broad range of complex information to identify recommendations and solutions.
• Strong interpersonal skills to collaborate effectively, building relationships with associates at multiple levels and to focus on achieving results.
• Demonstrated strength in written and verbal communication skills to effectively conduct needs assessments and convey important information.
• Project management and problem-solving skills to facilitate timely completion of simultaneous projects both independently and with others.

Compensation, Benefits and Perks:

• Basic Compensation: $85,000 - $105,000
• 100% health insurance coverage on selected plans for medical, dental and vision 
• Competitive compensation package 
• 401K matching automatically
• Equity
• Flexible PTO
• Weekly lunch perks
• Fitness classes
• Plenty of fun team activities
• Extensive career growth and development opportunities throughout a growing startup

About us: 

When we started Melio, we wanted to build more than an efficient Accounts Payable tool. We wanted to build a service that helps small businesses keep up with business. Melio is a B2B payments experience that not only saves time but also significantly improves cash flow. We aid to make the payment workflow so simple it helps businesses focus on their customers, not their back office. In our Denver, NYC and Tel Aviv offices, our #TeaMelio is made up of hardworking go-getters. We love to celebrate the successes of our team, and the continued success of our growing company! 

Here at Melio, culture is one of our biggest priorities. We champion a team that fosters diversity and inclusivity in all aspects. Regardless of gender, age, race, nationality, sexual orientation, parental status, or disability, Melio will consider all qualified applicants during our process as we are proud to be an equal opportunity employer. Even if you’re on the fence about applying to an open role, please throw your specs in the mix -- we’d love to connect with you!