Learning & Development Specialist

The Opportunity

The Learning and Development (L&D) Specialist plays a key role in managing and optimizing the operational aspects of learning and development initiatives for the Virtual Medical Services (VMS) Team. Working closely with cross-functional teams, the L&D Specialist will be responsible for the day-to-day management of key initiatives in support of our mission to enhance the way we deliver virtual care to our members.

While reporting to the Training & Knowledge Management Manager, you will work closely with cross-functional stakeholders providing logistical training support and upholding project management best practices to foster completion and delivery of high quality milestones and experiences. This position is responsible for ensuring the smooth development and execution of training programs, managing learning systems, analyzing learning data and supporting the overall L&D strategy to enhance operational efficiencies and employee performance. At times, your role will require creative problem solving and development, preparing and delivering communications to partners across the organization and facilitating conversations that drive progress against our goals and enable collaborative decision-making. This is an exciting opportunity for someone looking to challenge themselves while working alongside a supportive and passionate team at a high growth, innovative healthcare organization.

What you’ll likely work on:

• Build and execute project plans to comprehend all work needed to be successful
• Assess training needs and partner with subject matter experts to design training content that closes learning gaps and drives performance improvement
• Leverage data to surface trends, demonstrate project impact and offer recommendation for program improvement
• Manage projects to ensure they are completed on time and success metrics are met
• Coordinate and manage the logistics of training programs, workshops and events
• Prepare for and facilitate stakeholder meetings, training programs, workshops and events
• Work collaboratively with cross-functional counterparts to deliver on shared priorities

What you’ll need:

• You will have 3+ years of professional experience in learning & development, instructional design, training operations or related role(s)
• Ability to create and maintain project plans, including collaborating cross-functionally with various stakeholders to uphold accountability and drive decision-making
• Organized, results driven and detail-oriented; demand and deliver high quality work products on time
• Clear and concise communication (verbal and written) and interpersonal skills and be able to tailor communication delivery to meet the needs of the audience
• The ability to prioritize work based on team and business goals and deadlines
• Curious learner with an excitement for creating new processes and structure to drive innovation and excellence in primary care delivery
• Ability to exercise strong judgment independently and willing to share your opinion with colleagues and executives
• Demonstrated analytical thinking and strong problem solving skills
• Comfort with a high degree of ambiguity and rapid change
• Closed loop communication and effective time management skills
• Collaborative partner and demonstrated skills working in a team environment

Not required, but would be great if you also have:

• Experience with Knowledge Management Systems (KMS) and administration
• Proficiency in e-learning authoring tools
• Proven experience in conducting needs analysis, including data collection and recommendation of actionable solutions
• Experience in a healthcare environment

Benefits designed to aid your health and wellness:

Taking care of you today

• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Free One Medical memberships for yourself, your friends and family
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Opportunity to participate in company equity programs
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time role based remotely anywhere in the United States.

One Medical is an equal opportunity employer and encourages all applicants from every background and life experience.

One Medical is committed to fair and equitable compensation practices. The base salary range for this role is $48,000 to $86,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The total compensation package for this position may also include RSUs, benefits and/or other applicable incentive compensation plans. For more information, visit https://www.onemedical.com/careers/