Learning & Development Specialist

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed). 

As consumers wave goodbye to ownership, join us as we help companies win on their journey to usership!

THE TEAM

ZEO Success is Zuora’s people-centered organization, inclusive of our Business Partners, Leadership & Talent Development, Internal Comms & Engagement, Total Rewards, HRIS and Recruiting teams. Our mission is to make Zuora the destination for top talent to thrive and do their best work building The World Subscribed. We do this by putting people first and cultivating an inclusive, innovative and collaborative culture that enables all ZEOs to be wildly successful.

WHAT YOU’LL DO AND ACHIEVE

This critical team member is responsible for systems, coordination, planning, logistics and program management elements that are so crucial to ensuring our learning and development programs and offerings are implemented successfully. This is a growing team with a big mission: to provide the growth and development our ZEOs need to thrive and achieve great things. Examples of ways you will contribute to this mission:

• Provide much-needed support to set up, coordinate, deliver and maintain programs, classes, workshops, tools in our systems with the team. This is where your experience, initiative, and passion to get things running like a well-oiled machine will shine. Our courses, curriculums, content, evaluations, learner records and reports all support the essential operations of the learning and development function and ultimately tell the story of how our workforce is learning and growing. This newer focus area for our scaling organization needs expertise in learning management systems and administration of the learning and development function to support its success and effectiveness.
• Ensure our customer-facing connections are up-to-date, effective, and responsive. Examples are management of team inboxes, updating and maintaining intranet pages containing tools and resources, managing course and curriculum LMS description and registration pages, maintaining distribution and assignment lists, sending invitations and program information to target audiences, and assisting with marketing and communications. 
• Process learning requests and maintain records timely and accurately. Suggest process and tool improvements to improve effectiveness, efficiency, and reporting capabilities to contribute to the larger ZEO growth story.
• Coordinate and track multiple moving parts across cross-functional teams that deliver the new ZEO experience to ensure all critical milestones are met. Work with team members to elevate and ensure a seamless, engaging new ZEO experience that considers internal efficiency and effectiveness as well.
• Take pride in caring for the details that make our learning and development offerings and events seamless and impactful. Whether ensuring internal or external facilitators and service providers are on track and prepared, managing materials used in programs, coordinating the set up and execution of multi-format events, or serving as producer for online and virtual offerings, your organization, attention to detail, and tech savvy will ensure we deliver growth moments that matter.
• Assist with research, content creation including online learning modules, and program design support for training and development offerings delivered with internal or external resources.
• Identify and recommend employee experience enhancements and process improvement opportunities that remove friction and increase clarity of our tools and offerings.
• Create standard operating procedures and documentation for repeatable work and best practice.
• Perform other duties as assigned.

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Detail-oriented, organized, and an effective multi-tasker
• Possesses a problem-solving and growth mindset
• Ability to operate in a fast-paced, agile environment that is growing and scaling

• Strong experience working with a learning management system (LMS) to set up and maintain course, curriculum, and learner information, as well as run reports 

• Experience pulling and analyzing data, creating summary reports, using filters and charts in survey tools and/or Excel/Google Sheets

• Experience creating e-learning, video demo, and/or video messages/communications using Articulate 360, Storyline 360, Camtasia, Adobe Captivate or similar tools and software

• Experience maintaining training calendars, coordinating facilitators or speakers, managing and preparing program and participant materials, communicating with vendors, submitting invoices

• Experience creating and maintaining standard operating procedures and support documents

• Strong Microsoft Office or Google Suite skills

• Experience with Zoom or another virtual meeting tool

• Ability to remain professional and honor confidentiality

• Strong customer and interpersonal skills; able to perform in a collaborative team environment, handle multiple projects, be flexible with change, and meet deadlines independently 
• 2-3 years of experience working in a talent development, learning and development, or related human resources department with 3-4 years related work experience
• Can be located anywhere in the U.S. with willingness to travel <10% of the time to support onsite needs. We are a hybrid workforce.

Preferred Qualifications

• Associate’s degree or certification in a related field/discipline

• Experience with vendor contracting and invoicing

• Project and program management experience in a learning and development, talent development, or organization development setting
• Experience creating marketing materials, tipsheets, step-by-step processes
• Experience maintaining internal web pages and updating content, managing access
• Experience with an HRIS and how information maintained in the system of record is used by and impacts functional area.

• Facilitation experience.

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.