Learning Development Specialist

The Learning Development Specialist works closely with the Operations team and other internal departments to develop comprehensive training programs for CAQH staff and customers. A successful Learning Development Specialist must be a highly motivated and creative individual who thrives in a fast-paced environment with constantly changing priorities.

The Learning Development Specialist reports to the Manager, Operations (CAQH ProView) in the CAQH Operations department. This is a full-time, non-exempt, remote position.

RESPONSIBILITIES:

• Administer the enterprise learning management system (LMS) including user management and usage reporting.
• Maintain existing course content in the LMS, updating it as CAQH solutions are enhanced.
• Design and implement new course content in alignment with organizational goals.
• Conduct regular internal reviews of course content to ensure accuracy and relevance.
• Work closely with all departments to understand training goals and needs and develop plans address,
• Perform targeted user outreach to LMS learners for feedback on their experience with the learning content.
• Serve as CAQH liaison for LMS vendor contacts.
• Attend regular solution meetings to remain informed of upcoming enhancements and features.
• Recommend process improvements to improve operational efficiency and cost-effectiveness.
• Monitor system operations and troubleshoot problems.
• Assist in budget preparation and resource allocation for the LMS.
• Install, support, and maintain Policies & Procedures documentation.
• Assist with review and internal reporting of CAQH Solution CSAT and NPS metrics, with a focus on identifying customer training opportunities.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong critical thinking skills.
• Self-starter with strong initiative.
• Ability to adapt quickly while maintaining composure.
• Detail-oriented individual with strong verbal and written communication skills.
• Ability to interact effectively at all levels and across diverse cultures.
• Intermediate proficiency using Excel, PowerPoint, and Microsoft Word.
• Learning Management System tool experience required (e.g LearnUpon).
• Workflow management tool experience preferred (e.g. Jira and Confluence).
• Experience using training content authoring tools preferred (e.g Articulate360).

EXPERIENCE:

• 1-2 years of experience in a training and development role required.
• Instructional Design certification (or similar) preferred.

EDUCATION:

• Bachelor's degree preferred (business, healthcare administration, or technology).

WHO WE ARE

Named one of the "Best Places to Work" by Modern Healthcare for five consecutive years, CAQH has helped nearly 1,000 health plans, 1.6 million providers, government entities and vendors connect, exchange information and operate more efficiently. CAQH technology-enabled solutions and its Committee on Operating Rules for Information Exchange (CORE) bring the healthcare industry together to make sharing business information more automated, predictable and consistent. CAQH Explorations researches opportunities to reduce the burden of manual processes in healthcare administration.

WHAT YOU GET

CAQH recognizes that its most important asset is its growing team of smart, creative, collaborative, forward-thinking and passionate professionals - and that a comprehensive employee benefits package is an important factor for them in choosing where to work. CAQH offers competitive compensation along with an extensive benefits package for all full-time employees, including medical, dental and vision coverage, tuition assistance and a 401k. We offer full-time remote work to all staff from any location and maintain a physical office (with many amenities) in downtown Washington, DC.

CAQH is an equal opportunity employer. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to race, color, religion, sex, national origin or ancestry, age, marital status, disability, protected veteran status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, source of income, place of residence, or any other characteristic protected by law. CAQH will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.

Applicants have rights under the Family Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA). If you are interested in applying for employment with CAQH and need an accommodation to apply for a posted position, contact CAQH Human Resources at 202-517-0436.

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