Learning & Development Team Lead

Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions cross-border payments B2B purchases remittances and more. We partner with fintechs neobanks and institutions to help them launch solutions that are global inclusive and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech crypto and SaaS including Sapphire Ventures Norwest Galaxy Ventures Lightspeed Khosla and several more. If you’re curious bold and excited to help shape a borderless financial future we’d love to talk.

We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.

Rain is building a structured high-performance Customer Experience organization that bridges frontline support technical escalation monitoring and Engineering.

We are seeking a Senior Manager of Learning & Development to architect and operate a scalable CX learning infrastructure across internal teams and BPO partners.

This role requires hands-on ownership of our LMS (Docebo or similar) design of tier-based certification frameworks and direct linkage between training and operational performance metrics.

This is a builder role. You will design the system and implement it.

• Design tier-based CX skill progression (T1 → Escalation-Ready → Advanced)

• Establish certification standards tied to escalation authority

• Define structured onboarding for internal and BPO teams

• Build recurring refresh cadence
  

LMS Ownership (Docebo Experience Required)

• Administer and optimize Docebo

• Configure learning paths segmentation certifications reporting

• Build dashboards tied to QA and operational metrics

• Measure adoption and training impact

• Continuously improve LMS structure and performance

  • Candidates must have personally implemented or significantly configured Docebo (or comparable LMS).

• Translate QA trends into structured training programs

• Improve escalation clarity and ticket readiness

• Reduce reopen rates and escalation defects

• Improve time-to-productivity

• Build measurable improvement loops
  

• Standardize training across Rain and Horatio

• Ensure certification alignment across teams

• Audit consistency and adoption

• 7+ years in Learning & Development CX Enablement or Technical Training

• Demonstrated experience implementing and administering Docebo (or comparable LMS)

• Experience designing certification frameworks tied to performance metrics

• Experience working with BPO environments

• Experience supporting technical or fintech teams preferred

• Fintech experience (neobank or card issuing experience gets extra brownie points)

• Experience with smart contracts and blockchains

• Unlimited time off 🌴 Unlimited vacation can be daunting so we require Rainmakers to take at least 10 days off.

• Flexible working ☕ We support a flexible workplace. If you feel comfortable at home please work from home. If you’d like to work with others in an office feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment.

• Easy to access benefits 🧠For US Rainmakers we offer comprehensive health dental and vision plans for you and your dependents as well as a 100% company subsidized life insurance plan.

• Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.

• Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success.

• Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission we issue a card for our team to use for testing.

• Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes massages acupuncture - whatever recharges you!

Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other strengthen our relationships and build a common destiny. Expect team and company off-sites both domestically and internationally.

What We Do

Our technology makes it easy for companies—from fast-growing startups to global fintechs—to integrate stablecoins into their products platforms and payment flows. Whether they’re launching a credit card program enabling cross-border payments or embedding wallets Rain builds the tools to do it fast flexibly and compliantly. We’re built for the next generation of global finance. Our infrastructure combines the stability of trusted payment networks with the power of Web3—multi-chain support 7-day-a-week settlement and seamless stablecoin interoperability. We help companies unlock real-world use cases for digital assets without the regulatory headaches or crypto complexity. Rain is a Visa Principal Member and is trusted by over 130 organizations worldwide. We’ve processed hundreds of millions of dollars in transactions across 150+ countries—and we’re just getting started. If you’re excited about building the future of payments we’re always looking for more Rainmakers to help us make money move—instantly globally and securely.

Why Work With Us

Rain is building frontier fintech at a moment of real regulatory clarity which has unlocked a massive new market for stablecoins. Backed by top institutional and crypto-native investors we’re a lean team with a big mission. All Rainmakers take on real ownership tackle complex problems and have fun doing it.

Gallery