Learning Management System Administrator (Totara)

Why we’re hiring:

The Totara Site Administrator at WPP HQ plays a pivotal role in managing and optimizing the Totara Learning Management Systems. This individual will be responsible for overseeing all WPP HQ programs hosted on these platforms, providing essential support to operating companies (WPP agencies) to enhance their use and knowledge of the platform. In addition, the individual will also be a key part of the team delivering the core upskilling learning programs at WPP, helping to ensure that we are developing all our people with understanding of the worlds of Web3, commerce, tech, data and the role that AI can play for us and our clients.  The ideal candidate should possess prior LMS experience, technical proficiency in HTML and CSS, and a passion for facilitating seamless learning experiences.  

What you’ll do:
Reporting to SVP Executive Development – WPP Clients and Global People Products Leader your duties will include:

LMS Management:
◦ Administer and maintain the Totara and Moodle LMS platforms, ensuring they are up-to-date and fully functional.
◦ Manage user accounts, access permissions, and enrolment processes.
◦ Create, organize, and update learning content, including courses, modules, quizzes, and assessments.

Stakeholder Support:

◦ Collaborate with operating companies and internal stakeholders to understand their L&D needs and requirements.
◦ Provide guidance and support to operating companies in configuring and utilizing the LMS effectively.
◦ Serve as the primary point of contact for user inquiries and technical support related to Totara/Moodle.

Program Oversight:
◦ Supervise all WPP HQ programs hosted on the LMS, ensuring they are aligned with organizational objectives.
◦ Coordinate with LMS Administrators at Operating Companies ensuring they follow best practices for their programming
◦ Monitor learner progress, track completion rates, and generate reports to evaluate program effectiveness.

User Training and Upskilling:
◦ Develop and deliver training sessions for users, including administrators and learners, to enhance their LMS proficiency.
◦ Promote best practices in utilizing the LMS for optimal learning experiences.

Technical Expertise:
◦ Possess understanding of HTML and CSS to customize and enhance the user interface and user experience within the LMS.
◦ Collaborate with IT teams to resolve technical issues and ensure system stability.

Documentation and Knowledge Sharing:
◦ Create and maintain documentation, user guides, and FAQs to assist users in navigating the LMS.
◦ Share insights and expertise with the L&D community within WPP to foster best practices.

Quality Assurance:
◦ Perform quality checks on content to ensure accuracy, functionality, and adherence to standards.
◦ Conduct periodic audits of the LMS to identify and resolve any issues.

What you’ll need: 

• Proven experience in administering and managing LMS platforms.
  • Proficiency in HTML and CSS for customization and interface improvements.
  • Technical troubleshooting skills.
  • Exceptional communication and interpersonal skills.
  • Prior experience in conducting user training and support.
  • Problem solving skills and an ability to deal with ambiguity.
  • Ability to work independently and as part of a team
  • Detail-oriented with organizational and multitasking abilities.
  • Passion for learning and staying updated with industry trends in e-learning and LMS technologies.