Learning Manager

Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in the world's most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right-with integrity, teamwork, and accountability.

As a Learning Manager, you will work with stakeholders across Customer Service, Sales, and Marketing to identify learning needs and develop the learning strategy to support effective delivery of learning materials for all customer experience applications - at the center of which is Microsoft Dynamics. You will work with Learning Designers to select the appropriate media, tools, and technology to support learning. You will develop and manage feedback loops to ensure learning is continuously improved and meets the needs of learners.

Growth and development are also important aspects of this position. If you aspire to be a leader in an organization that supports employee development, this position will set you up for success in the future.

Primary Responsibilities

• Develop, maintain, and lead the customer experience application learning strategy
• Curate customer experience learning personas
• Manage and lead Learning Designer(s)
• Define learning success criteria and key performance measures
• Interpret quantitative and qualitative data to establish current state of customer experience learning and development and to determine improvement opportunities.
• Establish relationships with business stakeholders to promote success and governance of learning strategy
• Ensure successful delivery of learning to users for all updates and new releases for customer experience applications

We value our employees by providing:

• Competitive compensation based on skills
• Industry leading health, dental, and vision plans
• Generous 401 (K) savings and profit sharing
• On-site UW Health clinic, fitness center, and walking paths
• Education assistance and internal training programs
• Electric vehicle charging
• Maternity & paternity leave
• Interested in learning more on our robust benefits package we offer? Click here!