Learning Operations Specialist

Job Description

How will your role impact First Command?

The Learning Operations Specialist supports learning operations as part of the Talent/Leadership and Coaching team within Human Resources. The principal purpose of the role is to ensure the superior planning, execution, and assessment of learning, development, and coaching events, activities, and related special projects for Home Office and Field Leadership development. The role reports to the Director of Learning and Talent Development consistent with the learning strategies co-created by the Vice President of Organization and Talent Development and the rest of the Talent/Leadership and Coaching Team. The Learning Operations Specialist maintains records, schedules, tracks, collects and analyzes feedback for all training sessions. The successful incumbent demonstrates expert project planning and organizational skills. Leverages a high degree of creative involvement in the design and creation of training materials, course catalogs, course communications, and PowerPoint presentations. Responsible for administering LMS system(s) and all assessment systems including, but not limited to, 5 Dynamics, Myers-Briggs, EQi, Watson Glaser, CLS, Korn Ferry evaluations, and our 360 feedback tools. This is a growth role that collaboratively supports essential activities of the organization's learning function. The ideal candidate/incumbent will also be interested in building his or her own working understanding of instructional design, learning facilitation, and capability coaching in support of a career path in talent development based on performance and potential.

What will you be doing?

Operational Contribution

• Proactively administer all learning and development activities, instructor-led and e-learning, including scheduling trainers, employees, vendors and facilities, and coordinating materials and conference room logistics including IT needs to ensure flawless execution.
• Support the administration of internal systems including our Cohorts, Moving to Mastery groups, Career Development, and Learning Management Systems (LMS). Must ensure record integrity and accuracy through system oversight.
• Administer the Learning Management System(s) (LMS) and be the SME on all LMS related items. This includes the input and update of all course content related information, workshop dates, workshop evaluations, and participant communications.
• Administer, monitor, coordinate, and evaluate large or small scale development programs.
• Generate reports and analyze data to track training completion and compliance, show trends and engagement in learning resources, and provide statistics to management, as needed.
• Work with the team to support budget tracking and planning, curriculum planning, personal development planning.
• Manage vendor contracts and the ordering of content and materials. Manage all training and coaching content and materials; and update content as needed.
• Provide substantive and creative feedback on the content of learning and development workshops and programs.
• Prepare and polish PowerPoints, learning aids, and other learning resources when needed
• Participate as frequently as possible in LDC workshops and other learning experiences to develop skills with instructional design, learning facilitation, and coaching

Cultural Contribution

• Model our organization's core values of love, courage, and effectiveness.
• Work in ways that honor others' unique capabilities, contributions, and career goals.
• Commit to psychological safety, including inclusion safety, learner safety, contributor safety, and challenger safety.
• Be highly coachable to build the skills for a successful career in Learning and Development, Organizational Development, Organizational Effectiveness, Human Resources, or another part of our successful organization
• Provide superior client-focused customer service-respond courteously, accurately and in a timely fashion to employee questions, requests from senior leadership, and Leadership Development inbox queries. Serve as the first point of contact for assisting employees with questions and issues regarding our training offerings and the LMS.
• Demonstrate commitments to servant leadership, collaboration, transparent communication, high-performance, and a culture of accountability and responsibility.

What skills/qualifications do you need?

Education

• Bachelor's degree preferred; at least 2 years of successful college experience required with a plan to complete a Bachelor's degree in a related field

Work Experience

• At least 3-5 years of experience in a fast-paced, multi-tasking environment with many stakeholders
• 1-2 years of experience in learning and development
• Project management experience required
• Experience within the financial services industry preferred
• Instructional design experience preferred
• Workshop facilitation experience preferred

Knowledge, Skills and Abilities

• Demonstrable customer service orientation
• Expert organizational and time management skills
• Proficient presentation and public speaking skills
• Working knowledge of instructional design
• Proficient ability to deal with ambiguity and to keep several complex programs moving, amid changing priorities
• Expert or proficient technological skills and able to learn, manipulate and maintain complex HR software applications
• Proficient ability to communicate clearly and succinctly in formal and informal written formats
• Expert interpersonal skills and the ability to work effectively with a wide range of stakeholders
• Must be detailed, proactive, collaborative, and respectful
• Demonstrable commitment to personal responsibility in service to others
• Proficient knowledge of Word, Adobe, Excel, and Outlook
• Proficient knowledge of PowerPoint
• Proficient knowledge of Microsoft Projects or other project management software a preferred

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