LEARNING & QUAL SPECIALIST II

About us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey

The Learning & Quality Specialist II work collaboratively with the IT Revenue Cycle training team to ensure Epic Cadence training is available to all new hire employees requiring registration and scheduling access (intradepartmentally and interdepartmentally). The L&Q Specialist II will be responsible for the design, development, implementation and evaluation of varied learner materials for frontline new hire (Epic Training and Operational Training). This includes Epic Cadence Registration and Scheduling training. In addition, the L&Q Specialist will conduct observations of users in their environment to identify areas for improvement and suggestions for workflow redesign. 

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The L&Q Specialist II is also responsible for refresher, informational or career development purposes. He or she will be responsible for call quality initiatives and facilitate calibration sessions in support of leadership.

3 years experience in teaching/operational training, or 1 to 2 years as an Epic Super User

Bachelors preferred in Education or Healthcare

Cooper Epic Credentialing required

Communication – Ability to communicate with patients, visitors and coworkers