Learning Solutions Manager, Plano, TX

Position Summary

The Customized Learning Solutions team supports the ongoing training relationship with ATT, Verizon, T-Mobile, Best Buy, Target, Walmart, Samsung Experience Stores, and all other strategic consumer channels. In partnership with our internal learning strategy team, the leader will negotiate high impact learning solutions, be responsible for large-scale budget requests, and will be working with our cross-functional channel partners to provide end-to-end learning support and partnership to sell-in their design and delivery strategy.

This role is the primary training manager and is responsible for the end to end training approach for their assigned account. This individual takes a design and learner-centric approach to define and routinely validate learning needs for targeted audiences.

Role and Responsibilities

The selected candidate leads the intake and prioritization, design, development, and delivery of large scale learning projects including national events, e-learning projects, face to face and virtual courses, and any ad-hoc requests that will enhance our channel relationships and our position in the marketplace. They will think outside the box to tap into all modalities of learning, and negotiate the proper strategy to "sell-in" to their customer. This individual will work collaboratively and strategically under minimal supervision. They will work alongside their peer group which includes individuals assigned to our portfolio of accounts, the global retail strategy and learning architecture, global content design, and the sales delivery and enablement teams. Holistically, this individual will provide end-to-end customized learning solutions, based on the respective account they are supporting.

Common Essentials/Duties and Responsibilities

• Lead the content management process including instructional design, and delivery to internal and external partners.
• Understands the need for media engagement and how, when, where to use this modality.
• Partner with external clients and business partners to translate business performance needs into learning and development solutions (e.g., physical/virtual materials, instructor-led, e-learning, product workshops).
• Design and manage execution of account specific training.
• Collaborate with Retail Account Manager to works with Carrier customers to fulfill manufacturer requirements for device training.
• Proactively collect and aggregate both consumer, business and account-specific insights to uncover areas of opportunity.
• Leverage insights in conjunction with learning methodology to ideate, create and deliver relevant account-specific training modules.
• Use data to measure account training effectiveness and create a proposed strategy to drive incremental sellout.
• Build a data-backed account-specific strategy that ladders into global retail learning strategy
• Attend weekly account staff meetings to help drive monthly priorities and actions that are needed from the field sales organization.
• Participate in weekly RM day process to provide account specific training priorities.
• Serve as primary POC (point of contact) for Account team.
• Serve as Account SME (subject matter expert) and POC for Retail Training team and Field Sales Team
• Work in a collaborative manner with various SEA functional areas to set strategic "Go to Market" direction.
• Project manage Retail-Account training initiatives
• Actively work with field sales team on messaging and training activities within Account spaces
• Identify and tracks retail knowledge and training effectiveness and develops action plans to address
• Collaborate in business planning sessions with Channel Sales leadership.
• Partner with field organization on local activity support.
• Work with Retail Account Manager to establish visit training expectations of the FSM based on key account initiatives.
• Able to build presentations and rapid development materials in brand format.
• Required experience with Adobe Creative Suite, Articulate Storyline, Photoshop, and captivate.
• We Are Looking For:
• Creative: Experience Design and ability to create simulated learning in addition to other modalities.
• Collaborative: Ability to work closely with SMEs, gain business acumen, and understand what is needed to drive success in a timely manner.
• Adaptable: ability to switch gears due to the demand of the business in order to meet new deadlines.
• Thorough: ability to condense content in a concise and understandable format for audience.

Background Experience

This role is based in Plano, TX, travel up to 50% of the time.

• High School Diploma or equivalent with 8 + years of directly related experience or Bachelor's Degree with 6+ years of experience is preferred.
• Prior experience will include developing and planning employee training programs. Line of sight to Go-to-Market and product training is a plus.
• Experience in the telecommunications and/or wireless industry requiring training management, account management, program management, project management, or equivalent work experience in training, planning or operations.
• 2 years required in sales leadership, +2 years in a training organization.
• Prior account management experience preferred with a proven track record in building an account strategy.
• Experience with e-Learning authoring tools such as Storyline and/or Adobe Captivate.
• Proficiency with Articulate Storyline, Microsoft Office products, including Excel, Word, Outlook, PowerPoint, and Adobe Design, including Photoshop and Illustrator.
• Experience in Captivate, Camtasia, Flash, HTML5, Adobe Acrobat X Pro is a plus.
• Demonstrated ability to build graphics and rapid video development is also a plus.
• Understands Adult Learning Theory and Methodology.
• Understands how to leverage Kirkpatrick's Learning Evaluation and Effectiveness model.

Skills and Qualifications

Necessary Skills and Attributes

• Develop and maintain excellent working relationships with all appropriate levels within and outside the company including SEA management, co-workers, and customer representatives.
• Demonstrate competency in both oral and written communication modes for internal and external personnel at all levels, especially in customer support product training program delivery areas of clients, prospects, and company.
• Work independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time frames.
• Positive and creative mindset and willing to be open to development from peer and leadership.
• Impeccable oral, verbal, and written communications and presentation skills.
• Demonstrate excellence in time management skills and follow up to ensure meeting on time deliverables.

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