Learning Specialist

Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
Our Learning Specialists support new hires and skills-based classes to educate the front-line contact center agents in all the product lines SoFi offers its members. We are looking for those who will engage learners using adult learning methodology and who will develop and motivate new employees in their early tenure as well as providing enhanced learning as they continue their development. The Learning Specialist should expect to work with all levels of management and collaborate with policy writers, and designers to build learning content.
We are seeking someone passionate about facilitating growth and development through regular new hires and skills classes using different methods of learning delivery. Ideally, this person is innovative, solution-based, adapts quickly, collaborative, and willing to run after problems. Learning Specialists work long days made longer by preparation and due diligence. They work closely with others in the department, all levels of management, policy writers, and designers to create a consistent, and efficient learning environment. With these relationships, they link to the learner's performance and growth to serve our members.
What you'll do:

• Facilitates in-person and virtual training sessions with a focus on retail banking products, processes, and procedure
• Facilitates New hire training, upskill training, and refreshers for Sofi agents and Global Business Partner agents
• Onboard and certify trainers from our Global Business L&D partners
• Class logistic preparation
• Assess, monitor, and document performance
• Maintains attendance, assessment tracking, and records on all training conducted
• Communicates the progress of learners in class and after through metrics, documentation, and observation
• Identify and provide recommended solutions for the remediation of performance gaps and class outliers
• Stay up to date on products, processes, and procedures
• Evaluate and provide documented feedback on the effectiveness of content and training materials
• Track and be knowledgeable in business metrics
• Apply adult learning principles and technical facilitation/teaching skills
• Attend all required meetings
• Partner with support teams within L&D
• Participate and manage impact projects and stretch assignments that enhance L&D or Product partners
• Provide coaching and feedback promptly
• Identifies roadblocks and Influences improvement
• Maintain all administrative duties

What you'll need:

• Communicates effectively and is relatable to Learners; able to build rapport
• Excellent presentation and classroom facilitation skills
• Relationship management skills
• Problem-solving and organizational skills
• Prioritizing and time management skills
• Work both independently and collaboratively
• Proficiency in Microsoft Office, Google Suite, Slack and Zoom
• Professional leadership experience
• Professional language, demeanor, and attitude
• Adherence to the Company Code of conduct and HR policies
• Potential travel for multiple weeks at a time domestic and international
• Must be willing to work flexible shifts based on business need
• Must be able to implement coaching and feedback
• Reliability, flexibility, and can adapt quickly

Nice to have:

• 2+ years experience in Technical facilitation or teaching
• Understanding of Learning Theories and Instructional Design Models

• Bachelor's degree preferred
• Excellent business and conversational writing and communications skills

Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.