Learning Specialist (Instructional Design)

Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

ExcellentLearning Specialistopportunity to design, develop, and deliver effective internal and customer training programs that prepare Team Members to drive revenue through effective performance. The position exists to provide customers an exceptional experience across the organization.

WHAT YOU WILL DO

Conducts needsanalysis to determine opportunities for process or knowledge improvement through training.

• Consults with leaders to identify knowledge gaps and, using a structured instructional design model, determines training needs and recommends solutions. Directs leaders to alternative resources if training is not the most appropriate solution.
• Establishes training goals and develops curriculum plans, where applicable, to achieve training goals.
• Works with senior leadership to determine training priorities and resources available for training and creates master schedule for development.
• Identifies appropriate training development resource, whether internal, vendor, or external program and recommends vendor where appropriate, managing to budget.

Designs training programs using instructional design principles and best practices.

• Based on training goals, audience, and available resources, determines the best delivery method to achieve learning results. Identifies measurement(s) for training success.
• Working with subject matter experts, creates content, learning exercises, measurement and reinforcement activities based on the delivery method and training goals established. Ensures the training content is interactive, engaging to audience and meets corporate standards for training.
• Creates instructor guides to document each training course using the corporate instructor guide template.
• Works with instructors to ensure understanding of lesson plans to facilitate the best delivery experience for participants.May recommend instructors for specific training programs.
• Ensures all materials are prepared in a format for the Learning Management System (LMS).
• Periodically reviews and updates/revises training content to ensure training is current and relevant.

Coordinates the delivery of training.

• Working with leaders, identifies participants and schedules training using the LMS.
• Coordinates participant registration process. Ensures courses are full with participants. Seeks opportunities to invite other departments who may benefit from cross-training where space is available.
• Schedules rooms for in-person delivery, coordinates phone and web meeting resources for webinars or prepares materials for distribution via the LMS for self-managed courses.

Prepares participant materials for distribution and ensures delivery in accordance with timeline in instructor's guide.

• Coordinates all aspects of training delivery including refreshments (where appropriate), technology, instructor materials and tools such as audio and video, etc. on day(s) of training.
• Conducts training programs appropriate for in-person delivery and technical/knowledge level ensuring participant engagement and satisfaction, and high evaluation results.
• Utilizes LMS as repository for training materials and courses. Converts current available training to LMS-compliant formats; identifies training that can be automatically delivered using the LMS tools.

Manages training communications and promotions for target audience.

• Creates promotional material to attract participants to training. Ensures widespread knowledge of training opportunities and works with leaders to solicit participation.
• Communicates with participants and, where applicable, managers, regarding pre-work, training content and reinforcement activities.
• Assists with maintaining the Enterprise Learning and Development page and other internal communication outlets.

Conducts training evaluation.

• Establishes evaluation methodology using Kirkpatrick's Five Level Model during the design phase of training.
• Measures training in accordance with evaluation methodology and reports results to leadership. Determines changes to training program based on evaluation results and ensures changes are implemented.
• Tracks instructor performance and provides feedback and coaching to continually improve performance.

WHAT YOU BRING TO THE ROLE

• Bachelor's degree from four-year college or university preferred with a major or emphasis in Business Administration, Education, Education Technology or related field.
• Minimum 3+ years of related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Certificate in Human Resources or other learning and development related certification.

KNOWLEDGE AND SKILLS

• Working knowledge of organizational development, education and/or training.
• Experience can include developing training programs, teaching adult learners, managing projects, coordinating logistics, writing training materials, and use of Microsoft products and learning management systems or databases.
• Insurance experience, specifically workers' compensation is desirable.
• Ability to write training material and articles for publication. Ability to effectively collaborate with and provide consultative services to all levels of staff and management.
• Possess outstanding presentation skills.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

WHY JOIN ICW GROUP?

• A flexible work schedule, hybrid and remote opportunities
• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging
• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans
• Want to continue learning? We'll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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